FAQ
FREQUENTLY ASKED QUESTIONS
- We are fully a fully licensed and insured moving company in every state we operate in, including but not limited to Virginia, Maryland, Washington DC, Pennsylvania and New York.
- Under state regulations every licensed carrier is required to carry auto, cargo and general liability insurance.
- We also carry workers compensation and commercial truck policies.
- Ask ALL of the companies you are soliciting quotes from about their coverages.
- We wrap your furniture with furniture pads and then secure them with stretch wrap to eliminate damages and scratches to your furniture.
- We also use cargo straps on our trucks to tie down and secure certain objects from shifting during transit.
- We offer the standard valuation of 60 ¢ per pound and then offer additional and full coverage based on the pieces and aggregate value of the inventory.
- More information can be found in the Insurance sub-page.
- We do not warranty Particle Board and other pressed wood furniture for its integrity and quality is not made for multiple moves and the associated shifting and stressing seen when lifted and carried.
We completely understand that pricing is one of the most important aspects in determining the right company for your move. As such, all additional information regarding our services, estimate, trucks, insurance, furniture protection, etc is outlined in significant detail in every quote / estimate we send out. Our estimates are based off of your details and our years of experience moving similar residences. For clarity’s sake, our estimates for local jobs are broken down into two main parts:
- Truck Fee includes mileage, fuel, furniture pads, dollies, straps, etc.
- Hourly Labor Rate: is based off the size of the crew and is prorated by the minute after the first 2 hours, so you’ll never pay more than the exact time we work.
- Our Labor Rate is a function of what it takes us to pay a prevailing wage, cover our insurances, worker’s comp policy, pay FICA and support a full time W2 staff. This charge also allows us to outfit our crews with uniforms, provide them paid and professional training and pay an office staff that works to deliver the communication and logistical help needed for a business of our size.
- The rate is subject to size of the crew and is prorated by the minute (anyone else in the industry doing this?), so you’ll never pay more than the EXACT time we work.
- Most moving companies charge a fee for their commute to and from the job in what is known as a “travel fee”. Suburban Solutions has a more reasonable approach.
- For labor charges, we start the clock when the truck and crew are in position at your starting location. We stop the clock once we are finished and you are satisfied with the placement of the items at your final destination.
- We do need to account for the expense in the use of our trucks (fuel which includes getting from our facility to the pick-up location, and from the final destination back to our facility. In addition we must cover the cost of our guys’ labor, tolls, wrap, blankets, repairs and the moving equipment used.
- The High-End and Low-End quoting process has been a key part of our estimating process since our inception.
- The range we provide you is based on YOUR DETAILS. Our estimators use years of experience gauging the complexity of each job and assign the number of hours it will take the appropriately sized crew to complete the job in a safe and efficient manner.
- The high end represents a slight inflation of the inventory and access simplicity and the low end is the best-case scenario given what we’ve seen in the submitted job form.
- This NON-Binding estimate is based on several factors including inventory, stairs, hallway length, parking proximity, organization of client’s items, etc…
- Proper Inventories and Detail submissions from the on set and during email communications before the job ensure an accurate time estimate. In some cases there are extemporaneous circumstances that will blow an estimate. Examples of this include, furniture built inside an apartment now requiring disembly, drop off location difficulties, fitting items inside new residence, misrepresented details and lists that magically expand the night before the move!
- By taking the time up to fill the initial job request in correctly, everyone involved will be fully aware of the specific circumstances they will find on moving day. The majority of moving companies base their estimates for local moves on an hourly rate. Inaccurate inventory lists and poor packing and consolidation by customers are some of the biggest contributors to jobs taking longer than the High End estimate.
- Moving time is reduced and maneuverability is increased when your dresser drawers are empty. If the dresser is small and lightweight, the only items that need to be removed are breakables, liquids, valuables, money, jewelry, or important documents.
- Don’t worry about taping drawers shut, the wrapping process secures them.
- As a note – Please remove shelving & hardware from furniture, as it will speed up the move process and limit forgotten shelf breakage.
- While it is perfectly fine for customers to pack up on their own, please be aware of the potential problems. Packing yourself can possibly save you money, but if done incorrectly could actually cost you more.
- If you plan on doing it yourself, please read our helpful packing tips on how to pack like the professionals. It’s also important to keep in mind that our insurance coverage will not pay out on goods packed by their owner, unless the exterior of the box is damaged.
- We have all the necessary tools to disassemble and reassemble your furniture if needed. Be aware that disassembly for some furniture is not recommended for different reasons. If you happen to have furniture that cannot be disassembled, we will find an alternative way to move it. Many customers wish to handle disassembly and reassembly on their own to save time. This is perfectly acceptable. Just remember to keep track of all hardware (hint: zip-loc bags). Typically we will not breakdown heavy or electronic gym equipment, cribs, bunk beds, intricate beds w/ built in storage or appliances
- Please cut out the box spring line
- No. We never charge any fees not described in your estimate email. There may be additional costs if you choose to buy or rent specialized packing materials. We do not always carry a stock of extra or specialty items on our trucks, so please let us know in advance! WARDROBE BOXES are available for both purchase and daily rental. Mattress Bags are available for purchase as well and come sealed for single use only.
- On certain jobs, especially longer more physically demanding ones, the movers may wish to break temporarily.
- When a break becomes necessary, the customer will always be informed and the duration of the break will be deducted from the total hourly labor expense.
- Suburban Solutions always assigns the most efficient number of movers to each move. Depending on your specific situation, we will let you know the most cost effective solution to meet your specific needs.
- It is usually more expensive and time consuming to under-staff a move. A smaller crew might have a lower hourly rate, but they will take longer to complete the move.
- It has been well documented that when there aren’t enough movers on a job, crews are more likely to rush and fatigue sooner, raising the possibility of damage or injury.
- In certain cases we might provide you with a window of arrival if your move is scheduled in the afternoon.
- It might be the crew’s second move of that day, and we can’t be 100% certain of their arrival time until the first move is finished.
- Although we try our best, there is no formula that can determine the exact duration of any jobs that we scheduled prior to yours.
- However, we will stay in contact the day of the move and call you with an updated ETA.
- Suburban Solutions only charges you for the time we actually work. We bill by the minute – almost unheard of in our industry.
- So, if your move takes 3 hours and 11 minutes, you only pay for 3 hours and 11 minutes, or 3.18 HRs, worth of work.
- Many other moving companies round up to the nearest hour.
- We accept: cash, personal check, money order, company check, or major credit cards such as: Visa, Mastercard, and American Express. Credit Processing fees may apply. Certain locations may not accept personal checks over $2,500. Please consult your local branch for final payment instructions.
- Tips are not included in our estimate, however if you think the crew did a great job and you would like to recognize their hard work, tips are always appreciated.
Our Clients Feedback
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I was very pleased with Suburban Solutions for my recent out-of-state move!
Brian was extremely communicative. The night before - when I realized I had more boxes than we had budgeted for - he responded via text right away, and worked out a plan to get everything loaded up on the schedule.
But the real champions of the day were... read moreI was very pleased with Suburban Solutions for my recent out-of-state move!
Brian was extremely communicative. The night before - when I realized I had more boxes than we had budgeted for - he responded via text right away, and worked out a plan to get everything loaded up on the schedule.
But the real champions of the day were Eric and Nick. Not only did they get all of my furniture into my new walk-up apartment, but they were just so lovely to work with. I was very stressed about moving, and the two of them really put me at ease on a rough day. I would certainly use Suburban Solutions again. read lessM.E. F.6/25/2022Working with Suburban Solutions was money well spent! They made the entire experience stress free and took great care of my belongings and were very professional, friendly, and efficient. Shout out to Ashford, Sylvester, and Lemar. They were truly the dream team! I highly recommend using this service for any of your moving needs.
Jennifer S.6/22/2022We have used Suburban Solutions movers several times and highly recommend them. Fred and Darrel were professional, efficient, careful and so pleasant to work with on our long distance move. Can't say enough good things.
S C.6/13/2022Outstanding service! Our team of Nate, Jose, Gerbin, and Brian arrived right on schedule. They were friendly, professional, and made excellent use of their time. They even finished quicker than our estimate! Our move involved lots of stairs and some disassembly/reassembly of large items. They made it all look easy and took great care of our furniture along the way.... read moreOutstanding service! Our team of Nate, Jose, Gerbin, and Brian arrived right on schedule. They were friendly, professional, and made excellent use of their time. They even finished quicker than our estimate! Our move involved lots of stairs and some disassembly/reassembly of large items. They made it all look easy and took great care of our furniture along the way. Best-in-class operation right here. I’d highly recommend Suburban Solutions! read less
Korey5/27/2022 -
Movers in general are 100% worth the money. These guys in particular were awesome! They showed up on the earlier side of the time slot allocated to us and moved our bulk furniture and a few miscellaneous boxes out of our 1-bedroom apartment and into the truck in about 45 minutes. The 3-man crew protected all our stuff with moving... read moreMovers in general are 100% worth the money. These guys in particular were awesome! They showed up on the earlier side of the time slot allocated to us and moved our bulk furniture and a few miscellaneous boxes out of our 1-bedroom apartment and into the truck in about 45 minutes. The 3-man crew protected all our stuff with moving pads and cellophane wrapping. They were even able to get tables and other pieces through the doorway and down the staircase that my partner and I would have probably had to disassemble to get out of the place. Once at our new place, they hauled things upstairs and placed in designated rooms, placing furniture in designated spots so we wouldn't even have to rearrange anything. We were wrapped up and they headed off just shy of the 3-hour minimum they quoted and charged.
We hope to not be moving again for a while, but if we do, we'd call Suburban Solutions again. read lessSean C.5/23/2022Suburban solutions is perfection. On time, professional, courteous, quick, and careful. Not much more you could ask for in a moving company.
tonomigs5/19/2022Suburban Solutions was easily the best moving service we’ve used. Scheduling the service was fast and easy and done with excellent communication. Steve and his crew were friendly, extremely efficient, professional, arrived right on time, and took so much care with our belongings. We hope to work with them for our next move, thanks again guys! Hire them now!!!
Alissandra H.5/16/2022Everything about this company was fantastic! The communication from the office, to the crew who did the moving. The price was reasonable. The guys were professional, upbeat and quick!
We were in a hurry to find a good moving company after having to fire the one that we used last time 3 weeks before closing on our home. That company (which... read moreEverything about this company was fantastic! The communication from the office, to the crew who did the moving. The price was reasonable. The guys were professional, upbeat and quick!
We were in a hurry to find a good moving company after having to fire the one that we used last time 3 weeks before closing on our home. That company (which will remain unnamed but rhymes with "foodie") wanted to charge us double the amount to move the same amount of furniture 10 months prior.
I would recommend Suburban Solutions Moving to anyone looking for an honest, reliable company! read lessMichele M.5/12/2022 -
Every part of the move with Suburban Solutions was seamless (moved from NJ to PA). Emails and calls were answered in a timely and informative manner, Bobby was very helpful with reminders/inventory updates and friendly all along the way. Fred, Kurt, and TJ (my husband and I am very bad with names so hopefully I have the names of the... read moreEvery part of the move with Suburban Solutions was seamless (moved from NJ to PA). Emails and calls were answered in a timely and informative manner, Bobby was very helpful with reminders/inventory updates and friendly all along the way. Fred, Kurt, and TJ (my husband and I am very bad with names so hopefully I have the names of the crew right) were professional, communicated through each step of the move, and gave time estimates so nothing felt lost or vague during the move. Their cheerful spirit relieved us from a great deal of stress. In the beginning they reassured us about their quality of service, and my husband and I were pleasantly surprised that they delivered as promised/beyond. Strongly recommend. read less
Gye W.5/11/2022The team was on-time, friendly, thorough and took care with all items. Moved me efficient out of one apartment into another in the same day. Very professional and helpful. The price was also reasonable. So grateful!
RL R.5/08/2022 -
The moving team was incredibly kind, professional, and efficient. They did a great job and I'd recommend them to anyone!
Michael B.4/26/2022Shaun and Brian exceeded expectations and made moving day stress-free! They were fast, knowledgeable, professional, and friendly. Price for a truck load was very reasonable. Because of them, our move went smoothly and we arrived safely in our new home with all our belongings. Would enthusiastically recommend to this company to a friend!
Emma S.4/25/2022Shaun and Brian exceeded expectations and made moving day stress-free! They were fast, knowledgeable, professional, and friendly. Price for a truck load was very reasonable. Because of them, our move went smoothly and we arrived safely in our new home with all our belongings. Would enthusiastically recommend to this company to a friend!
Emma S.4/25/2022
For more information on our services, please see the links below

LOCAL MOVE
Whether you’re moving down the street or across town, we can get you and your belongings the quality local service you deserve.

LONG DISTANCE MOVE
North, South, East & West, our long distance service covers the lower 48 states. Let our personalized customer service and exceptional network of professionals take you there.

PACKING SERVICES
Packing your fragile and precious belongings into boxes and making sure they do not break, can be a very laborious and daunting task. We have been providing packing services to our customers for over 7 years to make your move easier. Not sure what materials you need? Ask for our packing supply kits and you will be all set.

COMMERCIAL MOVING
Office moves can’t be done during normal business hours or your bottom line suffers. Proper care of equipment and items isn’t just for cosmetic purposes. You need it done the right way and with special care.

Junk Removal
We know that not everyone needs a mover to get their belongings from one home to another. Sometimes our customers just need to downsize, get rid of clutter in the basement, stage their home for sale or just toss out that old couch or mattress!