FAQ
FREQUENTLY ASKED QUESTIONS
- We are fully a fully licensed and insured moving company in every state we operate in, including but not limited to Virginia, Maryland, Washington DC, Pennsylvania and New York.
- Under state regulations every licensed carrier is required to carry auto, cargo and general liability insurance.
- We also carry workers compensation and commercial truck policies.
- Ask ALL of the companies you are soliciting quotes from about their coverages.
- We wrap your furniture with furniture pads and then secure them with stretch wrap to eliminate damages and scratches to your furniture.
- We also use cargo straps on our trucks to tie down and secure certain objects from shifting during transit.
- We offer the standard valuation of 60 ¢ per pound and then offer additional and full coverage based on the pieces and aggregate value of the inventory.
- More information can be found in the Insurance sub-page.
- We do not warranty Particle Board and other pressed wood furniture for its integrity and quality is not made for multiple moves and the associated shifting and stressing seen when lifted and carried.
We completely understand that pricing is one of the most important aspects in determining the right company for your move. As such, all additional information regarding our services, estimate, trucks, insurance, furniture protection, etc is outlined in significant detail in every quote / estimate we send out. Our estimates are based off of your details and our years of experience moving similar residences. For clarity’s sake, our estimates for local jobs are broken down into two main parts:
- Truck Fee includes mileage, fuel, furniture pads, dollies, straps, etc.
- Hourly Labor Rate: is based off the size of the crew and is prorated by the minute after the first 2 hours, so you’ll never pay more than the exact time we work.
- Our Labor Rate is a function of what it takes us to pay a prevailing wage, cover our insurances, worker’s comp policy, pay FICA and support a full time W2 staff. This charge also allows us to outfit our crews with uniforms, provide them paid and professional training and pay an office staff that works to deliver the communication and logistical help needed for a business of our size.
- The rate is subject to size of the crew and is prorated by the minute (anyone else in the industry doing this?), so you’ll never pay more than the EXACT time we work.
- Most moving companies charge a fee for their commute to and from the job in what is known as a “travel fee”. Suburban Solutions has a more reasonable approach.
- For labor charges, we start the clock when the truck and crew are in position at your starting location. We stop the clock once we are finished and you are satisfied with the placement of the items at your final destination.
- We do need to account for the expense in the use of our trucks (fuel which includes getting from our facility to the pick-up location, and from the final destination back to our facility. In addition we must cover the cost of our guys’ labor, tolls, wrap, blankets, repairs and the moving equipment used.
- The High-End and Low-End quoting process has been a key part of our estimating process since our inception.
- The range we provide you is based on YOUR DETAILS. Our estimators use years of experience gauging the complexity of each job and assign the number of hours it will take the appropriately sized crew to complete the job in a safe and efficient manner.
- The high end represents a slight inflation of the inventory and access simplicity and the low end is the best-case scenario given what we’ve seen in the submitted job form.
- This NON-Binding estimate is based on several factors including inventory, stairs, hallway length, parking proximity, organization of client’s items, etc…
- Proper Inventories and Detail submissions from the on set and during email communications before the job ensure an accurate time estimate. In some cases there are extemporaneous circumstances that will blow an estimate. Examples of this include, furniture built inside an apartment now requiring disembly, drop off location difficulties, fitting items inside new residence, misrepresented details and lists that magically expand the night before the move!
- By taking the time up to fill the initial job request in correctly, everyone involved will be fully aware of the specific circumstances they will find on moving day. The majority of moving companies base their estimates for local moves on an hourly rate. Inaccurate inventory lists and poor packing and consolidation by customers are some of the biggest contributors to jobs taking longer than the High End estimate.
- Moving time is reduced and maneuverability is increased when your dresser drawers are empty. If the dresser is small and lightweight, the only items that need to be removed are breakables, liquids, valuables, money, jewelry, or important documents.
- Don’t worry about taping drawers shut, the wrapping process secures them.
- As a note – Please remove shelving & hardware from furniture, as it will speed up the move process and limit forgotten shelf breakage.
- While it is perfectly fine for customers to pack up on their own, please be aware of the potential problems. Packing yourself can possibly save you money, but if done incorrectly could actually cost you more.
- If you plan on doing it yourself, please read our helpful packing tips on how to pack like the professionals. It’s also important to keep in mind that our insurance coverage will not pay out on goods packed by their owner, unless the exterior of the box is damaged.
- We have all the necessary tools to disassemble and reassemble your furniture if needed. Be aware that disassembly for some furniture is not recommended for different reasons. If you happen to have furniture that cannot be disassembled, we will find an alternative way to move it. Many customers wish to handle disassembly and reassembly on their own to save time. This is perfectly acceptable. Just remember to keep track of all hardware (hint: zip-loc bags). Typically we will not breakdown heavy or electronic gym equipment, cribs, bunk beds, intricate beds w/ built in storage or appliances
- Please cut out the box spring line
- No. We never charge any fees not described in your estimate email. There may be additional costs if you choose to buy or rent specialized packing materials. We do not always carry a stock of extra or specialty items on our trucks, so please let us know in advance! WARDROBE BOXES are available for both purchase and daily rental. Mattress Bags are available for purchase as well and come sealed for single use only.
- On certain jobs, especially longer more physically demanding ones, the movers may wish to break temporarily.
- When a break becomes necessary, the customer will always be informed and the duration of the break will be deducted from the total hourly labor expense.
- Suburban Solutions always assigns the most efficient number of movers to each move. Depending on your specific situation, we will let you know the most cost effective solution to meet your specific needs.
- It is usually more expensive and time consuming to under-staff a move. A smaller crew might have a lower hourly rate, but they will take longer to complete the move.
- It has been well documented that when there aren’t enough movers on a job, crews are more likely to rush and fatigue sooner, raising the possibility of damage or injury.
- In certain cases we might provide you with a window of arrival if your move is scheduled in the afternoon.
- It might be the crew’s second move of that day, and we can’t be 100% certain of their arrival time until the first move is finished.
- Although we try our best, there is no formula that can determine the exact duration of any jobs that we scheduled prior to yours.
- However, we will stay in contact the day of the move and call you with an updated ETA.
- Suburban Solutions only charges you for the time we actually work. We bill by the minute – almost unheard of in our industry.
- So, if your move takes 3 hours and 11 minutes, you only pay for 3 hours and 11 minutes, or 3.18 HRs, worth of work.
- Many other moving companies round up to the nearest hour.
- We accept: cash, personal check, money order, company check, or major credit cards such as: Visa, Mastercard, and American Express. Credit Processing fees may apply. Certain locations may not accept personal checks over $2,500. Please consult your local branch for final payment instructions.
- Tips are not included in our estimate, however if you think the crew did a great job and you would like to recognize their hard work, tips are always appreciated.
Our Clients Feedback
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On time, communicated very well, the 2 men that managed this move were helpful, offered suggestions and were highly professional and friendly. Moving is stressful but this company, from beginning to end, removed the stress and made this move seamless. Very well run organization. I'll continue to refer this company and will be my first call when we need their... read more
Ed M.4/05/2021Chuck, Chris and their partner (whose name I did not catch but I think it was Daryl) were all professional, courteous and quick. They made sure all of my furniture was properly wrapped, padded and accounted for, especially in the middle of a driving rain storm that made it a challenge. Chuck even went above and beyond to disassemble and... read more
Daniel S.4/01/2021Cannot say enough good things about Suburban. The estimate process was easy and the quote was the best by far compared to other companies. Moving day was great. The guys (lead by Elijah ( I hope I got his name correct), Brett and Kurt) showed up on time and worked for almost 7 hours without practically a break. These guys... read more
Steve M.3/30/2021Great group. From the beginning, Brian was very prompt, knowledgeable and really helpful - shot me straight about estimates for a cross country move. Ended up using Suburban Solutions to simply load a 6x12 trailer. Eddie, Eric and Josh got me squared away in less than 2 hours without issue. Still not sure how they got everything in this trailer.... read more
Erin H.3/11/2021 -
Bobby and Cynthia were so nice and Very diligent on following up from my first phone call. The moving crew (4 young guys) were Very hard- working and polite. They did a Great job and we were happy all around with our experience with Suburban Solutions- Highly recommend!
Bryna A.2/28/2021I employed Suburban Solutions services twice now in the last 6 months. On both occasions the movers were on time, professional, and extremely fast. Eric and Cortez got this most recent job done in the February cold. They were both amazing and I will always be using Suburban Solutions in any future moves.
Faran I.2/23/2021I hired Suburban Solutions for a move.I truly cannot say enough about how great they were.From start to finish they made the whole moving experience as smooth as possible. ( and with a newborn child, my wife and I were worried about that )From getting a quote to the actual move, everyone I encountered was extremely professional in all... read more Half S.2/21/2021Awesome! Quick, professional, thoughtful and just plain fun. Thank you so very much for being who you are! My move was within the Columbia, MD area. Maggie B.2/16/2021 -
I would definitely recommend Suburban Solutions! Not only were they professional, efficient and courteous..they were very accommodating with my moving dates because of snow storms on my scheduled days.
Everyone I encountered was friendly and personable. They even responded to my emails quickly! Stella D.2/12/2021The crew did a tremendous job. They were on time, fast, efficient, andvery professional. The total price was fair and reasonable. I would highly recommend them and I would definitely use them again.Harry N. Harry N.2/10/2021My husband and I had a great experience with this moving company. The movers arrived on time and were very respectful, polite, and personable. Later on 2 other guys were called in to help out and they were also great. We were very impressed by how hard they worked and how easily they were able to move large and heavy... read more
Kate W.2/08/2021Used Suburban Solutions for a ~50 mile move in MD. Brian responded to my quote request promptly and checked in with me the night before the move. Shaun, DJ, and James were an excellent crew. Super professional, friendly, and efficient. Hopefully I won't have to move again for awhile (or see a box again anytime soon!), but I'll definitely book... read more
Ian M.1/29/2021 - Used Suburban Solutions for a ~50 mile move in MD. Brian responded to my quote request promptly and checked in with me the night before the move. Shaun, DJ, and James were an excellent crew. Super professional, friendly, and efficient. Hopefully I won't have to move again for awhile (or see a box again anytime soon!), but I'll definitely book... read more Ian M.1/29/2021We hired Suburban Solutions to help load/pack our moving truck and they were fantastic to work with. Brian was quick to respond and great answering all my questions and getting us all set up for the move. They're insured, were reasonably priced, had great reviews, and after speaking with Brian on the phone, I felt very confident moving forward.We had... read more Megan N.1/25/2021
We used Suburban Solutions for a three-point move, and it was completely flawless. Both teams handled everything with care, were on time and efficient and had great personalities! We recommend this team to everyone and everyone!
Devin S.1/23/2021We used this company in the middle of the corona virus outbreak and are concern was social distancing to be safe. They asked for pictures what we were moving and gave us a quote. They were so professional and responsive to my emails. They nailed the time to finish our move. I would always use them. Thank you for making... read more Michael K.1/19/2021 -
The crew did a great job. There was excellent communication from Cynthia and Bobby at the office and the crew handled the headache of Philly parking with the trucks really well. They handled furniture and electronics with care, were very friendly and even finished about two hours early all at a very reasonable price. I wouldn’t hesitate to use or... read more
Benjamin D.1/17/2021While moving can be chaotic, Suburban Solutions led by Bobby were EXCELLENT from start to finish. Pre-move, their online portal allowed me to control my move costs by changing out/editing the list of items to keep costs in check. I ended up moving some items to storage facility on my own along the way that allowed me to... read more
Patrick S.1/12/2021Matt and Fred were so efficient, punctual, and respectful. They wrapped all of our furniture so well and were very conscientious of moving in and out of smaller spaces. They also were safe the entire time and followed COVID protocols. I didn’t see him on moving day, but one of the owners, Bobby, was in contact with me multiple times... read more
Abigail G.1/04/2021We would hire Suburban Solutions again! Steven, Ethan, Marcus, Marshall did a great job. Very professional, efficient. They arrived on time, called ahead, called with estimated arrival time. Moved from DC to Pa. They took the stress out of moving and took good care of our furniture.
S C.12/16/2020 -
Used Suburban Solutions for my move from MD to PA. Excellent moving team and price was quite reasonable. Brian was easy to work with and answered all my questions/concerns. Highly recommend the company.
Phyllis D.12/16/2020We had a great experience with Suburban Solutions, our movers were Mike, Matt, and Dionne (sorry if I misspelled that!). They were professional, friendly, on time, explained all of the paperwork, and they took great care of our belongings. Their services are also competitively priced, I compared about 6-7 moving companies and Suburban had the best prices. Definitely recommend!!
Kyra L.12/14/2020These guys were spectacular. They were quick, informative and very professional. They wrapped everything and handled my expensive appliances with care.
I have to give a huge shout out to Matt, Brett and Chris for this move. They made this painless. I highly recommend this company and these movers
Cheers! Nathan W.12/12/2020These guys were awesome. We used them for our move in West Chester and not only were they pleasant and cordial, but they were FAST! 5 guys showed up and in 4 hours they loaded, drove and unloaded. So happy we went with them. Would highly recommend!
katsunderthestars12/09/2020 -
Mike P. And Matt P. are brothers and did our move. They were the best movers I’ve used and I’ve relocated several times. They were efficient, pleasant and accommodating. I would highly recommend them. And Suburban Solutions very was helpful and accommodating in planning my move. I had to upset my inventory a few times and they made this easy.... read more
James R.12/07/2020We used Suburban Solution for our local move. Bobby was very responsive by email. Charlie and team came pretty much on time, and did the work in the planned 8 hours without any losses/damage. Charlie in particular is experienced and would quickly resolve any potential issues. Dmitriy F.12/03/2020Just an update to say that we've used Suburban Solutions for two subsequent moves as well, the latest just yesterday. We have had no problems of any kind -- no missing stuff, no delays, no parking nonsense, nothing. Just incredibly prompt, professional service. It means a lot that we have a company we can trust completely. Dylan M.12/02/2020This was my first time using professional movers, and I was very impressed with how Suburban Solutions handled everything. From scheduling the move and updating the inventory to the actual day the move, everything was done professionally, efficiently, and responsively. Shawn, James, and Dara did were super helpful and efficient while also being careful with my furniture and belongings. Dara... read more
Hunter W.11/23/2020 -
We recently moved from an apartment and to a new house. Also needed to empty a storage unit. We had underestimated the move but the movers made it work and were very efficient. They were polite and very helpful as well. Would recommend to anyone for an upcoming move or any moving services. Cost was very reasonable. Fantastic service! Thank you!
Amy S.11/20/2020I turned to Suburban Solutions after several unsatisfactory experiences with other local moving companies. My move was going to be unique because I needed to move furniture from multiple locations and storage units. Suburban Solutions listened to my needs and developed a plan that would fulfill my needs and get me all moved in the shortest amount of time. The... read more
Stephanie D.11/11/2020My wife and I have moved several times over the years, and Suburban Solutions has been the best move we have ever experienced. Specifically Mike, Elijah, and Fred were extremely professional, on time, and were able to move large pieces of furniture up and down multiple stairways without any issue or damage. These guys are the go-to for any moves... read more
Cameron c.11/05/2020The management team contacted me to help make this right with a monetary adjustment and expressed their concern with my experience and communicated the action they would take on their end in order to make sure this doesn't happen again. I hope the experience was better in the first place, but was heartened by how seriously the team did take... read more Emily W.10/31/2020 -
From the bottom of our hearts, we want to thank Suburban Solutions for making the move for our uncle an easy one. We sincerely appreciate their constant and clear communication with us. On the moving days, all employees were thorough, thoughtful, patient, and expedient throughout the entire process. When/if we need another move, we will be sure to contact Suburban... read more
Kristen W.10/19/2020I hired Suburban Solutions to help me with my move this past weekend and they were incredible! Shaun and Marshel moved my items quickly and efficiently. The process for hiring them was smooth and easy thanks to Brian, even though I booked the last minute. I highly recommend using Suburban Solutions for your next move! Alexis G.9/28/2020We hired Suburban Solutions for a somewhat complicated move back to our home from our temporary apartment and storage units. Michael, Aaron and Brett were very timely, professional, and they were really quick with the move. There were no damages reported, and they were really careful to wrap delicate/heavy items loosely. There were more items than originally estimated, and they... read more Heather O.9/21/2020We were very pleased with the difficult move that Lamar and his team of 4 had to manage. We have *a lot* of heavy stuff that needed to be moved from a 6th floor apt w/ a small freight elevator to a 3-story walk-up (going up 4 flights as they unloaded truck at basement level). Not only was the team... read more Kristine B.9/15/2020 -
Suburban Solutions moving Team were Fantastic!!!
Our was move was on 9/5 and went perfectly and the moving Team was Great!! The guys were friendly, polite and efficient. Will recommend Suburban Solutions to our family and friends for all of your moving needs. Shaylyn V.9/10/2020We hired them for our move two days ago and they were absolutely great. They came right on time, they were all wearing masks and keeping a COVID-appropriate distance from us, and were all extremely nice and friendly (Jeff, Wayne, Starsky and Vaughndale).. They wrapped up our furniture carefully and moved all our items with care. I also couldn't believe... read more Megan F.9/04/2020We used Suburban Solutions to move us on Sunday after our other mover cancelled last minute. We needed large heavy furniture moved and they did a great job. The crew is pleasant and strong. We called them last minute in a panic and they saved us. We will definitely use them again and recommend them mto family and friends
Victoria F.9/01/2020I have used Suburban Solution 3 times in 10 years. My most recent move from Laurel MD to Charlotte NC is my last move with the company. Darrel and the Maryland team were very punctual, respectful and faster. They wrap what they could and handle all of my furniture with care. Darrel and the Charlotte team move... read more Crystal L.7/24/2020
For more information on our services, please see the links below
LOCAL MOVE
Whether you’re moving down the street or across town, we can get you and your belongings the quality local service you deserve.
LONG DISTANCE MOVE
North, South, East & West, our long distance service covers the lower 48 states. Let our personalized customer service and exceptional network of professionals take you there.
SUBSOLVE EXPRESS
We recognize there’s a big difference between moving a five-bedroom house and a 12’×12′ studio apartment. That’s why, for you urban dwellers, we developed our swiftest and most efficient city-to-city moving option: The Sub-Solv Express.
COMMERCIAL MOVING
Office moves can’t be done during normal business hours or your bottom line suffers. Proper care of equipment and items isn’t just for cosmetic purposes. You need it done the right way and with special care.
Junk Removal
We know that not everyone needs a mover to get their belongings from one home to another. Sometimes our customers just need to downsize, get rid of clutter in the basement, stage their home for sale or just toss out that old couch or mattress!
