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Suburban Solutions Moving FAQs

FREQUENTLY ASKED QUESTIONS

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Suburban Solutions recommends booking at least three to four weeks in advance of your desired move date.

 

Are you moving in the summer? Keep in mind that from April thru September is our busy season so we recommend as many as four to six weeks in the Summer Months.

 

Are you looking to move at the end of the month or on a weekend too? Then please allow as many as four weeks. These days are of the highest demand in the moving world! We are very quick to respond to your requests, but the more time you give us, the more time you will have to prepare. Remember that the more prepared you are for your move, the quicker and more efficiently we can get you into your new home.

 

Are you building a new home or renovating your existing home?
Then we highly suggest planning at least one full week and up to two or three weeks of buffer. It can be very challenging to change your moving date last minute because of a builder delay, especially in the summer. Give your builder a little buffer for a delay, it will be worth it! You likely will have waited a couple of months, what is a few more days for peace of mind? Plus it will take a little bit of pressure of the builder so he can focus on quality over speed and prevent a mistake!

 

Do I need to reserve an elevator for my move?

If you moving into or out of an apartment building with an elevator, then it may be required as most buildings require that you reserve their elevator. Check with the front desk right away on your buildings policy. Don’t forget to ask your new building too! Some locations prohibit moving on weekends, which may be when you want to move! Most locations will also have a two or three hour window for an elevator reservation. Feel free to consult with us on timing so we get it nailed down just right for you. Moves often can go over the estimate if an elevator is not reserved and is shared with residents. So it is very helpful to everyone to have a secured time frame just for us.

 

What if I am not sure of my moving date?

We still recommend that you submit your request online right away. We have a little bit more freedom to adjust your date if we already have gone thru the request and estimate phase. By the time a potential date change comes around, we will already know all of the details and scope of your move so we can act more quickly. Keep in mind that date changes are at the mercy of the schedule. We would be unable to move another customer out of their reserved time. You would not want to move your date for someone else! But we will always do our very best to accommodate your scheduling needs!

For many people, the question if ‘Should I Book a mover?’ is asked on a regular basis. Often times people moving are looking to keep expenses down because they may be upgrading to a larger apartment or buying their first home. So it makes sense that people want to save some money when looking on how to move their belongings. Can I move myself? Sure many people are able to. But is it worth it…

 

If you live in a small apartment on the ground floor and are moving just around the corner to another ground floor apartment and only have a few things, you likely do not need a professional mover. But think about what you are signing yourself (and probably your friends too!) up for here. Moving day can be a little stressful and there are things to remember. You will need to rent a uhaul or penske moving truck, you will need straps to secure your furniture, you will need blankets to wrap your furniture. You already spent all that time packing, do you really want to spend more time lifting up heavy furniture on and off a truck?

 

It is very possible to do a smaller move yourself, but make sure you are ready for it! We have plenty of tips and tricks in our moving guide to help you be as efficient as possible. Keep in mind opportunity cost as well. Is the money you will spend on a mover worth your time? One scenario that we have seen plenty of times is people will start a move on their own only to realize how challenging it is mid way through. We more often than not will not be able to secure last minute rescue movers for you. So think long and hard!

 

Ok so we discussed some of the challenges to doing a move without hiring professionals. So what are some other options.

 

The next cheapest option is going to be hiring under the table movers from a website like Craigslist. There are legal ramifications to consider here which we will go into shortly. Aside from that, keep in mind that in moving, you pay for what you get. There is a reason under the table movers are cheap. They often do not carry a license or insurance, so they can pass some of their savings on overhead to the customer. They likely will have some older equipment and they likely will not have similar training programs as our movers go through. So if you are hiring from craigslist, please at least ask if they are licensed and insured. They probably will not cover you for damages either.

 

Another option would be to rent a truck yourself then hire labor only services from a place like hireahelper.com. Now we are dealing with a few moving parts, and sometimes you need to hire two separate crews if you are moving a sizeable distance!

 

So if those do not sound appealing, then what are the advantages of hiring a professional mover?

  • Trained Employees: we put our movers through a series of training sessions to ensure they are skilled to pack your kitchen, wrap your furniture for safe transit, pack a truck efficiently to maximize available space, carry large and heavy items, care for sensitive or fragile items.
  • Uniformed Employees: We feel that by wearing a uniform every day, we show more pride in ourselves and in our work. We demand a lot from our movers, we want your moving experience to be enjoyable. So a clean cut crew with a uniform, personality and a smile is a must. If you don’t see that on your move, let us know!
  • Licensed and Insured: Many rogue movers operate illegally. Most states require movers to be licensed and insured. We have gone thru the process to ensure we are compliant with state and local regulations. We also carry the necessary insurance to protect all parties in the event of a mishap
  • Reputation: We pride ourselves on our 5 star / A+ ratings. And everyone in the company, down to the newest of employees wants to keep our reputation going. It is a true sense of accomplishment. We want every one of our clients to have the best possible experience. At the end of they day, that is all that matters to us. So we go above and beyond any other company to ensure a positive moving experience!

Why hire a moving company? The answer is simple. We will take care of every detail of your move for you! We can handle packing, moving, junk removal, cleaning and storage. We can even help with finding you contractors, insurance agents, realtors and other services for your current or new home. We have been around for a while and have worked with all kinds of companies that may be of help.

We are a full service Pack, Move, Junk and Clean operation!
  • Moving Services: We offer local and long distance moving services. We specialize in all sizes, from 1 bedroom / studio moves to full single family homes and town / rowhomes. We can offer overnight storage for your move if need be as well. We operate in cities and suburbs alike, don’t let our name fool you!
    • Our Local Moving Crew will come out and likely perform your move all in one day. We will wrap all your belongings in specialized moving blankets to ensure safe transit. Whether you are moving down the block or 20 miles away, we have you covered! We charge by the hour for local moves and our pricing is very straightforward with no surprises. We are your #1 Local Moving Company choice!
    • Long Distance Moves are flat rate moves, also with no surprises! You tell us what you have, where you are moving to and from and we will send you a no frills quote. We travel all across the United States! We offer dedicated and shared services. Certain larger van lines may be able to offer a more competitive quote, but that comes with some downside. With our dedicated service, we can perform cross country moves in just a few days. And with dedicated moves, there is no risk to lost items because of switching trucks or warehousing. Once we are finished with your load, your truck is on its way to the final long distance move destination. We are your best long distance movers in your neighborhood! We are the #1 Long Distance Movers.
  • Packing Services: Are your kids preventing you from packing up all your belongings, or do you simply not want to deal w/ wrapping each and every wine glass? Packing up that storage area or packing your kitchen / china can be a daunting task. We can help guide you along the way with some packing videos or general tips and tricks. Our moving guide has some great ones! Download it now! If you want us to handle it, just ask for a free packing and moving quote! We can come in and box up all your belongings in one day. Our pricing is very simple. Just an hourly labor charge plus a small travel fee and you only pay for materials we use! We can have you packed up a few days before your move up to in some cases, the same day as your move. We know how to carefully box up the most fragile of items, like your grandmother’s china set. We can also arrange to have larger fragile items crated thru a 3rd party vendor.
  • Junk Removal: Can Suburban Solutions Haul away my junk or donation items? We sure can! We at Suburban can schedule a full junk removal run for you without any moving services or we can simply take some unwanted items away on moving day. We will take what we can first to a donation center to repurpose anything in good condition. If its pure junk, we can remove them from your home and run them strait to the dump. Call today for a free junk removal quote! We charge by the volume for full scale junk jobs or by the piece for smaller add on jobs.
  • Cleaning: Every time you move out of your place, you likely will want it professionally cleaned before turning it over right? Whether it is a rental or a sale, we can assist you. Some locations have in house cleaners on staff but all locations will at least have a recommended company and can handle all of the logistics for you!
  • Storage: Are you in a scenario where you need time between your moves? If we can not store your items on a truck or in a warehouse, we always will have a recommendation on where to store items for a short or long term! Call today for a free storage quote!

Are you building a new home that won’t be ready by moving day? We do offer overnight storage and have some long term storage options at our warehouse. We can also assist in getting a self storage unit set up for you! There are a few things to keep in mind when choosing a storage unit.

  • Drive up vs Interior storage: From a moving perspective, a garage style drive up storage unit will be the most economical choice by far. We can unload a truck very quickly and safely into a drive up unit on the ground floor. Interior ground floor units will take a bit longer and 2nd floor (or higher) units with stairs or elevators will take even longer.
  • Do I need climate controlled storage? If you are planning to store your items long term (1 year or more), then we recommend a climate controlled unit. Keep in mind that these will be the interior units mentioned above. So the move will take a bit longer. If you are short term, typically a drive up unit is just fine. If you have antiques wood furniture, instruments or significant leather furniture, then climate controlled may be the best option for even short term.
  • What Size Storage do I need? We recommend consulting with your local storage agent on sizing if its at their location. They will have first hand knowledge of any intricacies of their building. Typically a larger single family home will need at least a 10x30. Please keep in mind that its better to err on the side of too much space! Especially if you will need access for items during your storage period. This will allow the movers to strategically place some items w/ access points.

Do you offer overnight storage? Are you settling on two homes at the same time and need to be out the day before? We experience this quite regularly and more often than not we can happily oblige. If this is your scenario, we recommend booking your move at least one full month in advance as there are additional scheduling challenges to consider. When booking a move with overnight storage, there is an extra fee for keeping your belongings on the truck over night. Each location varies in their parking, but all trucks are locked up for safe keeping and most lots are completely secure as well. Typically our schedule will only allow for a single night of over night storage. This is because we are typically a 3 truck to 7 truck operation and do not have the luxury of grounding a truck for an extended period of time. Please keep in mind that the time spent driving to and from your home with a loaded moving truck is considered billable time. If you need a few days of storage, one option would be to rent a moving van and we can keep things stored over a few nights. This likely will be a cheaper alternative to us finding a short term location. If we need to find a short term alternative for storage for your move, the down side is that we have to unload and reload, creating extra billable time.

Our pricing is very competitive and we customize each quote specifically to the clients needs. At Suburban Solutions, there are two types of moving charges. Local moves are charged by the hour and long distance moves (40 miles or more) are charged via a flat rate, binding quote.

 

For local moves, we charge by the hour. We have a 3 hour minimum and we prorate by the minute for anything over 3 hours! (sometimes higher on weekends and holidays)

 

For local moves, we provide a low and high end estimate of how long we think the move is going to take and provide the total cost for each of the low and high end number of hours.

Great question! We base this off of years of experience in the local markets. Most likely we are already familiar with your area and know some of the ins and outs. We base the quote on three key pieces of information

  1. The conditions of your current home (where can we park our moving truck, the number of stories in your home, if you live in an apartment, what floor are you living on, if there is an elevator, how far is your apartment from the elevator, how far away can we park the truck from the elevator
  2. Same questions for your unload location
  3. A detailed inventory list of what we need to move for you

Things that are challenging for our moving crew that can add time and moving cost are long walks and tight stairwells and hallways. Oddly shaped items, exercise equipment and lawn equipment / patio furniture can be challenging to pack tightly on the track and take additional time.

 

Local Moving Estimates are non-binding. So if your move is quoted between four hours and five hours but only takes 3.5 hours, that is all you are charged for. We base your estimate on the information provided. We kindly request that you give us as much information as possible so we can be as accurate as possible! If there are items that we need to move on moving day that we did not account for, it will take longer to perform your move!

For long distance moves, we will provide you with a flat rate. This is based on the same information as above as well as the weight and volume of your collective furniture. Things like projected load and unload time also have an effect, as well as the pick up and drop off location. We do not have any hidden fees or charges. There is a tariff sheet of potential charges, but these only result if there is information not made known to us prior to quoting your job. So long as the actual move matches our quote details, your price is set in stone.

 

We do have some additional fees for add on services like hoisting, piano moving and overnight storage. We will be able to outline any additional fees in advance. We pride ourselves on up front pricing with no surprises, so we make a point to get an estimate to you that clearly shows what you are paying for.

 

Lastly we also offer a series of retail items like boxes, tv boxes, wardrobe boxes, mattress bags that can add to your cost. These are completely optional!

We get this question quite a bit. And the answer can vary depending on your needs. We always do everything we can to do the right thing and follow the rules. They are put in place by agencies like the Department of Transportation or a State Utility Company for a reason. Licensing and Insurance requirements are here to protect you as a client. There are plenty of horror moving stories out there of predatory charges or excessive damage or even lost shipments. These requirements are put in place to weed out these companies and promote those moving companies who pride themselves on honesty, humility and hard work. These rules also are in place to benefit companies who abide by them. It helps keep us in check to ensure we are always putting the customer first, maintaining our fleet to the highest standards, keeping our crews highly trained and motivated, keeping our drivers safe and making sure we have the most up to date moving equipment. So its win win for everyone to follow the rules and maintain the necessary moving insurance and moving licenses.

 

We are a fully licensed and insured Moving Company in all of the states where we currently have offices as well as by the DOT (Department of Transportation)

 

Under state regulations every licensed carrier is required to carry auto, cargo and general liability insurance. We also carry workers compensation and commercial truck policies. Ask ALL of the companies you are soliciting quotes from about their coverages.

 

Many apartment complexes will require a Certificate of Insurance (or COI for short), so be sure to ask your concierge or building manager what the requirements are as they vary by building. Our insurance carriers can get an updated COI for you with same day turn around!

 

Should I consider using a mover with out insurance? There are certainly plenty of them out there. Many of them may be very honest companies that are just trying to save a couple bucks. Insurance in the moving industry is very expensive, our trucks are really big! For very small jobs, you may be just fine with going the cheaper route and hiring a rouge mover. But please understand the risk. You likely will not have any coverage for damages during the move and you almost certainly will not be covered in the event of an accident (we hope nothing like that ever happens). Some companies may not carry workers compensation. Our movers are great guys and we want to ensure they are protected in the event of an injury. They are the wheels that keep the bus moving, so we want to give them every benefit we can, it is only fair (and it is also the law)

 

If you are in a state that requires a moving license and you hire an unlicensed mover, they likely will not operate up to the same standards as those with licenses. Regardless of who you choose to be your mover, always ask questions! If your mover starts to get frustrated with your questions, that may be a sign they will get frustrated with your move too!

 

Some good questions to ask are:

  1. Are you insured? Do you carry Workers Compensation?
  2. What is the process for a damage claim?
  3. Are you licensed?
  4. Do you have a DOT and MC number?

If a moving company can answer those, then you are off to a good start. In moving, our goal is for our customer to feel comfortable about their transition. Moving can be stressful, so our job is to make it as easy and enjoyable as possible!

 

Typically every moving company protects you against damages up to $.60 per pound. Some states are $.30 per pound. So if a piece of furniture gets damaged and weighs 100 lbs then we cover you for $60.00. Additional coverage is available as well. Read more about our valuation and standard coverage by clicking here.

This is a great question! We take this very seriously as our reputation relies on getting your furniture from your old home to your new home safely, quickly and with no damage. When navigating large and / or heavy furniture in and out of homes and on to a moving truck, there are hazards along the way. We wrap your furniture with furniture pads and / or shrink wrap before it even leaves the room its in. This protects your walls / stairwells in your current home as well.

 

When performing a move, we often need to pack the moving truck very tightly. That means that we will be stacking furniture on top of each other. The moving blankets will protect scratches dings and dents along the way.

 

We will also dismantle larger pieces like kitchen tables and beds so we can more safely carry them and wrap them. Our goal is to leave little to no exposed wood or leather or upholstery.

 

Am I covered from damages during my move?

Our contract (or bill of lading, BOL for short) protects you against damages up to $.60 per pound. Some states are $.30 per pound. So if a piece of furniture gets damaged and weighs 100 lbs then we cover you for $60.00. Additional coverage is available as well. Read more about our valuation and standard coverage by clicking here.

 

Unfortunately not all items are made for moving. There are some items that come with limited or no damage protection. That does not mean that we will not do everything in our power to prevent damages. We take pride in our ability to perform moves damage free and our crew members often have internal competitions on who can perform the most moves without a damage claim! We put each crew member thru a series of training exercises to ensure all employees are proficient at wrapping, carrying, loading and packing furniture on the truck.

 

So what things are not covered for damages?

  • Damage to any owner-packed items, cartons, or containers, including plastic storage containers with no apparent physical damage to the container itself.
  • Functionality of any TV's, Stereos, Computers or other electronic equipment unless the client has tested the equipment for our crew leader prior to moving AND there is no visible physical damage to the unit in question or the box it was transported in.
    • Electrical or mechanical malfunctioning coverage may be available for a nominal additional premium. If such coverage is purchased, it is required that any electrical or mechanical item covered by this insurance must be inspected at origin and destination by movers, with a specific note on the carrier's inventory indicating the operable condition of this item. Failure to do so will cause denial of claim in case of loss and/or damage to the items and will not constitute refund for this insurance coverage. Any item inventoried by the mover as MCU (mechanical condition unknown) will not be covered.
  • Damage to any furniture constructed of any type of veneered chipboard, particle board, MDF —medium density fiberboard, composite board, or similar. Any reduction in quality thereof arising as the result of dismantling or reassembling of any such items of furniture is also excluded. (think IKEA Furniture)
  • Marring, scratching, denting, chipping, or rubbing on items which have been received by the carrier as Previously Damaged
  • Minor drywall and paint damage is not covered. It is inevitable that minor scratches dings and dents will occur from time to time, particularly from moving large items in and around tight stairwells and hallways.

We will perform a walk thru at the beginning of every move and do a brief inspection of your furniture. If we find that there is pre existing damage to a piece, your crew leader will bring this to your attention. If your crew leader feels that there are pieces of furniture that are susceptible to damage due to its condition or there are halls / stairways that are too small for safe / damage free moving, they will also bring this to your attention and request your signature on a waiver form. If you know of any pieces that require extra care, please inform your crew leader and we will ensure safe transit for you!

 

If you would like more information, please give us a call at 1-888-SUB-SOLV or request a quote online!

Our goal is to make your move, whether its a local move or a cross country move as simple and easy as possible. So whenever possible we will take apart your larger bulky furniture. Traditional beds with headboard, footboard and side rails are no problem for us. We can also take apart your dining room tables and sectional couches and most desks.

 

Many customers ask us if there are any tips to save time or money on the move. One way to do so is to have these items taken apart in advance. We have absolutely no problem taking these items apart for you, but it does take time. Typically our estimates will include the time to break down and reassemble these furniture items.

 

There are some items that we are unable to break down or reassemble for liability reasons. We do however work with 3rd party experts that we can contract on your behalf. Additional charges will apply.

 

We are unable to breakdown or reassembly cribs under any circumstances.

We can not break down some bunk beds. If the bunk beds is a very simple bed on top of another bed, that is totally fine. If the bunk bed is an elaborate system with built in stairs, landings or storage, we will be unable to assist you.

 

Beds with intricate storage systems or sleep number / craftmatic beds likely will require a 3rd party specialist. We are experts in all things moving, but we do not always have a trained and skilled technician to handle more advanced breakdowns. Consult with your local office on specific furniture policies.

 

We are unable to breakdown exercise equipment, so if your elliptical or treadmill must be broken down to get in or out of either location, please let us know in advance so we can get a price for 3rd party solutions.

 

We strongly prefer that garage / basement storage racks are broken down prior to our arrival. We can manage this for you, but certain style can take quite a bit of time. We would prefer to focus on the heavy lifting and not have to charge your for the time spent breakdown each shelf.

 

We can not break down ikea style wardrobes. Often times these are too large to fit down stairwells. These larger armoires / wardrobes are not designed to be broken down after initial assembly. There are a lot of hardware pieces to these and they often get lost. They also lose structural stability when broken down again and again. We can do our best to maneuver these pieces in and out, but please understand that it may not be possible to remove them from your current home while in tact.

 

If you are going to break down any furniture yourself to save time, we strongly recommend placing all hardware in a ziploc bag for safe transit. Please keep in mind that it is up to the crew leader discretion on reassembling any furniture that we did not dismantle ourselves.

 

We are happy to move appliances for you, but we cannot disconnect any live electrical wiring or any plumbing / gas lines. Please make sure all appliances are disconnected 24 hours in advance to allow for any defrosting as well.

 

If you need any assistance with rare or unique items like pinball machines or soda machines, please let us know well in advance so we have an opportunity to develop a game plan and contract any third parties.

We have quite a few tips and tricks that can you some time stress and best of all, money on your upcoming move. You can download our moving guide for more information, but here are some of the tips and tricks for you!
  • Pack up your belongings yourself. We recommend buying your boxes from us or from a source like UHaul. Getting free or used boxes may seem like a savings (IE Liquor Store Boxes) but we can move much quicker with uniformed sized boxes as they stack much more efficiently on the truck. Avoid this at all costs and help your movers!
    • Use Small Boxes for heavier household items such as books, magazines, cds etc
    • Use Medium Boxes for mid weight items like cookware, small appliances, knickknacks and decorations
    • Use Large Boxes only for bigger light weight items like linens and pillows and shoes. Don’t be tempted to load up a large box with heavy items! We won’t be able to lift it safely or the box will rip open.
    • Be sure to tape and label your belongings with the room they are destined for!
    • Use packing paper instead of bubble wrap or peanuts. The latter can be very expensive! Crinkle up your packing paper and use it as a base and in between fragile items. TIP: If you can hear some glass clinking together, the box needs to be repacked. It WILL shatter if you can hear glass on glass.
  • Stay Organized! Cut down on Clutter. The more prepared you are, the quicker and more efficiently we can move
    • By moving odd items like lamp shades, pictures / art, small electronics, lap tops and fragile heirlooms, we can focus on the larger heavier items. These items take a lot longer to pack on the truck, adding billable time
    • We ask that all jewelry and/or any other items of extraordinary value are moved prior to our crew's arrival. This ensures safe transit of your most precious belongings and limits liability.
  • Breakdown furniture in advance. If you have your beds broken down, that treadmill broken down and your sectional couch already broken apart, that can save plenty of billable time, resulting in a cheaper and quicker move for everyone
  • Do you have a lot of items or boxes in your basement? If you are able to move items neatly into a foyer or garage to cut down on walk time, we can load up or unload much quicker, saving you money on your move.
  • Cut down on the junk! It is cheaper for us to come out in advance and hire us for our junk removal services than for us to move it into your new home. We can bring unwanted items to Good Will or the junkyard for you. If you have time and do not want to pay to have furniture in good condition removed, contact a Good Will, Salvation Army or a Consignment shop to come out and pick it up. This will cut down on the moving inventory and save you money!

Each location may vary slightly in how they accept payment for a move but generally speaking, we accept: cash, personal check, money order, company check, or credit card.

 

Cash: Some offices elect to not accept cash payments as a security measure to prevent and potential loss or theft.

 

Checks: The default policy is to accept personal checks up to $2,500. Any bill over $2,500 would require a backup credit card approval or a bank or certified check. Check with your local office for the final rule in your area.

 

Credit Cards: We do accept all major credit cards for your move. Please note that a processing surcharge may apply and on average this charge is 3%. We do not store any credit card information with our prior consent from our clients

 

Paypal / Venmo: It is company policy not to accept these types of payments at this time. Please consult with your local office for any final changes to this policy

 

Should I tip my movers? You are NEVER expected to tip, and our movers never ask. While gratuities are customary and greatly appreciated, they are not required. Our crews work very hard and try their best to complete every job to the customer’s satisfaction. This is our number one concern. Tips are a great way to show that you appreciate the movers’ attention to detail, diligence and effort.

 

Do you take deposits on moves? Not all moves require a deposit. The rule of thumb is that all long distance moves typically require a 10% deposit. Larger local moves typically will require a deposit equivalent to your truck fee. These deposits can be made via check or credit card. Ask your local office what their policy is on deposits. We do not store any credit card information with our prior consent from our clients

 

Is there a cancellation fee for my move? This policy can vary by location. The typical rule of thumb is that moves cancelled within seven days of your scheduled date are subject to a cancellation fee equivalent to your deposit or your truck fee.

 

Is there a fee to change my date? If a date change is required with in seven days of your move, a fee may apply. Consult with your local office for their policy. We will do our best to reschedule your move as we understand that things can change last minute. But please keep in mind that last minute changes to move dates make it hard to fill in your originally scheduled date. Our crew members rely on these hours for a living so we request that date changes be made as far in advance as possible to avoid any fees or lost jobs!

 

Are there any surcharges I should know about? We pride ourselves on upfront and transparent pricing. For local moves any charges will be explicitly detailed in your quote. The quote is broken down into two main parts:
Truck Fee: includes mileage, fuel, furniture pads, dollies, straps, etc.
Hourly Labor Rate: is based off the size of the crew and is prorated by the minute after the first 2 hours, so you'll never pay more than the exact time we work.

 

Long Distance Jobs are a flat rate and all inclusive. Any additional surcharges will be outlined for you in detail. If there are any additional charges on moving day, it would be in response to changes to the load / unload conditions or the inventory. Your crew leader will bring these to your attention immediately and you can always consult your local office for a final say.

A: Historically moving companies were notorious for charging clients hidden fees upon delivery of goods. Suburban Solutions rejects the notion of hidden fees and has built a reputation of providing straightforward and transparent estimates with ZERO hidden fees. Our thorough customer request form and detailed personalized estimates allow us to provide the most accurate estimates prior to your move. Our local and long distance moving services are billed differently to provide the most competitive rates to our clients.

 

  • Local Moving - For local moves, less than 40 miles, all charges will be explicitly detailed in your quote. The quote is broken down into two main parts:
    • Truck Fee: includes mileage, fuel, tolls, and the use of our furniture pads, dollies, straps, etc.
    • Hourly Labor Rate: is based off the size of the crew. We do have a 2 hour minimum on all jobs but after that our billable time is pro-rated by the minute and you will never pay more than the exact time we work. The crew leader will review the start and finish time with you on move day to make sure it is accurate.
  • Long Distance Moving - All long distance jobs are charged on a flat rate basis and are all inclusive. Any additional surcharges will be outlined for you in detail and presented to you prior to the start of the job. If there are any additional charges on moving day, it would be in response to changes to the load / unload conditions or the inventory. Your crew leader will bring these to your attention immediately and you can always consult your local office for a final say.
  • Clients Often Add - We have also included detailed pricing for the most popular items that clients typically add on during a move. We bring these items with us on the day of your move and we will only ever charge for the items we actually use.
    • Moving Boxes - We recommend UHaul boxes, they are of good quality and priced right, they also deliver right to your door, for free!
    • Wardrobe Boxes - These are great for transporting hanging clothes, available for rent during your move at $8 ea. (holds approx 24" of closet rack) Let Us Know!
    • Junk and Donation Items - Need to get rid of a few older pieces of furniture prior to your move, we can assist in the removal for our moving clients at $75 for the 1st item and $20 or $40 for each additional. We do our best to donate as much furniture as possible to reduce waste!
    • Mattress Bags - recommended to ensure bedbug and soil-free moving conditions. Available upon request for $9 each Let Us Know!
    • T.V. Box Rental - recommended to protect your flat screen during transit. Available upon request for $24 each Let Us Know!
    • Floor Protection - recommended for hardwood flooring and newly carpeted areas. Available upon request for $12 Let Us Know!

Let us take the stress out of your next local or long distance move. Give us a call or visit online at www.suburbansolutions.com

Suburban Solutions sure does! Whether you are experiencing a corporate relocation or just looking for a change in scenery we have the long-distance moving solution for you. Our goal at Suburban Solutions is to make the moving process as stress free and pleasant as possible. We start with our easy to complete online job request form and follow up with an in home site visit to ensure we understand the full scope of the job and have matched crew and truck size appropriately. We offer straightforward, transparent, all inclusive Flat Fee pricing that will never change as long as your move details do not change. We pride ourselves on our estimate accuracy and not having any hidden fees.

 

We can move you and your family from Coast to Coast or anywhere in between in as little as five days. With our guaranteed pick up and delivery dates the days of waiting 2 weeks for your belongings to arrive is over! Suburban Solutions is able to accomplish this by offering dedicated long distance moving services. We believe the concept of matching one client with one truck makes for the most efficient and best long distance moving experience. Your items will be the only items on our truck at a given time, once we load up your current home, your precious cargo will never leave that truck until we are at your final destination. We will never off load into a warehouse or transfer items to a larger vehicle, this eliminates the potential for anything being lost in the shuffle! The local move leader that is assigned to your move will be with you from start to finish. Once the truck is loaded up he will start the journey to your new home, this helps ensure we arrive on time every time. Most importantly our dedicated moving services provide you with a level of customer service that you will not see with other companies. We can easily tell you the whereabouts of your truck at any point in time!

 

Moving Cross Country and need to ship a Vehicle? If you own a vehicle but would prefer to fly to your final destination Suburban Solutions can help coordinate the pick up and delivery of your vehicle along with your long distance move. We work closely with a licensed, bonded and insured 3rd party auto-shipping company that can deliver nationwide. Typically there is a 1-2 day window for pick-up and drop of with this service but we will communicate with you up until move day to keep you informed.

 

Renting a UHAUL or a POD for your long distance move? Our local moving teams are available to assist you with wrapping furniture and packing your truck for your upcoming move. Our movers are experts in loading trucks in an efficient manner which helps prevent damages during transport.

 

We hope this helps! For a free long distance move estimate please feel free to reach out to us at any time or request a quote online!


Thanks and we look forward to hearing from you!

This is a great question and one that does not have a clear cut answer. Every move is unique in nature, we can never assume that a 1 bedroom apartment we move today will be the same as a 1 bedroom apartment we move tomorrow. There are many variables that we consider when building a move estimate and we use these to determine a crew size for your move. It's important to understand how these variables may affect your crew size on move day and ultimately the total move time and cost.

    • Inventory - This is the biggest single factor when determining how many movers you will need. Nobody knows your home better than you, we ask that you provide a room by room detailed inventory list and box count prior to sending an estimate. Once we have a full list of your items we will be able to match crew size and truck size.
      • Oversized Pieces - If your move involves large items over 300 lbs. such as pianos, treadmills, gun safes or refrigerators we will typically send a minimum of 3 movers to ensure these items can be managed safely and efficiently. We ask that you mention any oversized items during the estimating process so that we can plan accordingly.
      • Disassembly/Reassembly - Basic disassembly and reassembly of furniture is included in our services. During the estimating process if we notice you have a large number of items that need disassembly we typically add a mover to make the job run smoother.
      • Hoisting - If the home you are moving into has tight stairwells we do have the option to hoist items through a window or up to a deck. We will need to know about this ahead of time as a minimum of 4 movers is required to complete this task safely.
      • Plan on donating items? - Moving is a great opportunity to purge any unwanted furniture or items. We highly recommend doing this prior to moving day so you don’t pay to move items you don’t want!
    • Load/Unload Conditions - In a perfect world everyone would live on the first floor and we would be able to park our truck just a few feet from your home. Unfortunately, we don't live in a perfect world and it's usually more complicated than that. Factors such as multiple flights of stairs, use of elevators or long walks to and from our truck all add to the difficulty of the job and play a role in how many movers we will send.
    • Customer Preparedness - A well prepared and organized client can reduce the number of movers needed on a given job. Some clients elect to move all small items such as boxes, lamps, area rugs and pictures ahead of moving day. Other clients elect to disassemble and reassemble all furniture prior to our arrival. This reduces the scope of the job and allows a smaller moving crew to perform the move in a timely manner.
    • In a time crunch? - We know that people are busier than ever and nobody wants to spend all day moving, it’s no fun! If you are limited in the amount of time you can spend on move day than ask us for an extra mover! The more movers we send the quicker the job will get done. Our goal is to make the process as stress free as possible so just let us know how we can help.

We hope this helps!  For a free moving estimate please feel free to reach out to us at any time or request a quote online!

 

Thanks and we look forward to hearing from you!

Yes! Our goal at Suburban Solutions is to provide the best customer service in the moving industry. In order to meet the needs of all clients we schedule jobs starting in the morning and afternoon. We build our schedule around two starting times, the morning jobs typically start between 8:30-9:00am and the afternoon jobs typically start between 12:30-2:00pm. Our schedule operates on a first come first serve basis and we do our best to accommodate all clients. When planning a move please keep the following information in mind to ensure you get your desired time slot.

  • High Demand Times - It's important to be aware that all dates, even most weekdays, will be in high demand during peak season which runs from April through September. Reference our tips below and prepare for your move accordingly .
    • Weekdays are busy, but have less demand than weekends
    • Dates before Memorial Day and after Labor Day are less busy
    • Schedule at least three weeks in advance to get the best availability
    • Weekends are the most sought after days for moving and fill up first
    • Morning time slots are the most desired and first to get booked up
    • The beginning and end of each month has the greatest demand
    • June, July and August are the busiest months
  • Stacking Jobs - In order to improve efficiency and cut down on delays we do the best we can to combine morning and afternoon jobs together which end and begin in the same general vicinity. We set the starting time for morning moves between 8:30-9:00am. The move leader will contact you upon leaving our office and provide an estimated time or arrival, a 30 minute arrival window is helpful to account for any traffic delays. The starting time for the afternoon move is typically between 12:30-2:00pm however our actual arrival is heavily dependent on the morning job. The majority of the time we are able to hit our anticipated arrival schedule and on the off chance we are unable to make it our crew leader has been instructed to alert the office managers. Once we know a move is going to take longer than the estimate we can alert the afternoon client or arrange for another crew to perform the job.
  • Moves Larger than 1 Bedroom - As a general rule of thumb moves that are larger than a 1 bedroom require a morning time slot. Most 2 bedroom, Single Family or Town Homes will take the better part of the day to complete therefore they can not be stacked or started in the afternoon time slot. Moving is a physically demanding job and our crews work extremely hard to perform moves at a high level, our goal is to have all move crews back to the shop by 6pm. We believe that a healthy work/life balance is extremely important and helps prevent physical and mental burnout.
  • Estimate Accuracy - We rely heavily on our clients to provide accurate and complete information regarding their moving inventory as well as their load and unload locations. We build our estimates and combine jobs based on this information and if not accurate it can throw a wrench in the day. Please understand that we are trying to serve multiple clients a day and this is only possible if we have all the necessary information.

To get started with a free estimate please click on the “Request a Quote” button and fill out the online job request form.

Yes! One challenge you may face is trying to decide which day of the week to move, to relieve some stress Suburban Solutions move clients 7 days a week. Our goal is to provide the best possible service to all clients and we understand that some people simply cannot miss work during the week. Please keep the following items in mind when scheduling your move.

  • Friday, Saturday and Sundays are the most popular days to move and our moving calendar will fill in approximately 3-4 weeks in advance during the busy season.
  • Children and pets are home more frequently during weekend moves, it's extremely important to make sure your little ones (whether they have two legs or four) are safe and sound while the movers pack and load your belongings. If possible we recommend having kids spend the day with a friend or family member.
  • Are you moving into an Apartment building? If yes, you will need to do some homework prior to scheduling your move. You will need to contact your building manager to check availability of elevators and loading docks. There are some buildings that do not allow moving on weekends or Sundays!
  • Does moving cost more on Sunday? - At Suburban Solutions our rates are the same 7 days a week.
  • Do moving companies have minimum charges on Sunday? - Suburban Solutions does not have an inflated minimum charge on Sunday. We maintain our 2-hour service minimum 7 days a week. Once we reach the 2-hour minimum any additional billable time is pro-rated by the minute and you will only ever be charged for the actual time we work. See below for a few tips that will help expedite your move and save you money!
    • Stay Organized! Cut down on Clutter. The more prepared you are, the quicker and more efficiently we can move
      • By moving odd items like lamp shades, pictures / art, small electronics, lap tops and fragile heirlooms, we can focus on the larger heavier items. These items take a lot longer to pack on the truck, adding billable time
      • We ask that all jewelry and/or any other items of extraordinary value are moved prior to our crew's arrival. This ensures safe transit of your most precious belongings and limits liability.
    • Breakdown furniture in advance. If you have your beds broken down, that treadmill broken down and your sectional couch already broken apart, that can save plenty of billable time, resulting in a cheaper and quicker move for everyone
    • Do you have a lot of items or boxes in your basement? If you are able to move items neatly into a foyer or garage to cut down on walk time, we can load up or unload much quicker, saving you money on your move.
    • Cut down on the junk! It is cheaper for us to come out in advance and hire us for our junk removal services than for us to move it into your new home. We can bring unwanted items to Good Will or the junkyard for you. If you have time and do not want to pay to have furniture in good condition removed, contact a Good Will, Salvation Army or a Consignment shop to come out and pick it up. This will cut down on the moving inventory and save you money!

It’s common for Apartment Buildings in Philadelphia to require a Certificate of Insurance (COI). If you are moving in or out of an apartment building, high rise, or a property with building managers, there’s a good chance that the managers of the property require a certificate of insurance for any moving company that works on the premises. Simply ask your building’s management if this is a document they require from moving companies.

What is a Certificate of Insurance?

This is a document that the moving company’s insurance company supplies. The COI verifies that the moving company is insured and specifies conditions that the insurance will be used. The building management wants this document because they know that it is the nature of moving that sometimes property damage occurs. Therefore, if the moving company does damage the building, the management already has documentation to know that the moving company is insured and can pay for the damages if necessary.

How do I get a Certificate of Insurance from Suburban Solutions?

All you have to do is ask! Our sales managers will request you provide a few pieces of information from your building management which we’ll pass along to our insurance provider. Once we have that information then our insurance company will produce the Certificate of Insurance and email or fax it directly to your building’s management.

What happens if I don’t request a certificate of insurance when I book my move, but my building requires one?

If you are moving in or out of an apartment building you should always ask your building management whether a moving company certificate of insurance is required. At Suburban Solutions we want to know whether a COI is needed when you confirm your move. We want to be sure that the COI gets in the right hands as soon as possible so that there are no hiccups on move day.

 

If Suburban Solutions is not informed that a COI is necessary, the consequences can be costly. The building management may not let our moving crew start the job without the necessary COI. Our crews then have to wait around for the building, our office, and insurance company to sort out the certificate of insurance. This not only delays your move, but all this wasted time is included in the crew’s chargeable hours, which are charged to you.

Suburban Solutions strives to be the best apartment movers in Philadelphia PA. To that end, we offer a number of moving related services with an emphasis on customer service. Our experienced and highly trained movers are here to serve you and provide for your moving needs. Call us for a free quote and to learn more about how we can help you on moving day. Here are some of the highlights of how we make every effort to be Philadelphia PA’s best apartment movers.

 

We Arrive on Time

For most people, moving day involves many time sensitive tasks and coordination. You may need to be out of your current apartment by a certain time to avoid penalties, and you may need to be at your new place at a certain time to meet with the new landlord who has the key. The last thing you need is for the moving company to arrive late or not at all. Who are not the best apartment movers in Philadelphia PA? Those are the companies you can’t count on to show up on the right day and at the right time. Suburban Solutions will be where and when you need us.

 

We Use Professional Moving Equipment

Suburban Solutions is a company comprised of professional movers. We are highly trained in how to successfully move large, heavy, and fragile items. We also follow strict safety standards and protocols. We use professional moving equipment because it’s more efficient, safer for our staff and customers, and protects your precious belongings. We understand that to be the best apartment movers in Philadelphia PA, we need to use professional grade equipment. That includes our moving trucks.

 

We Can Clean Your Apartment

An optional service we offer that we feel elevates us above our competition and qualifies us to be one of, if not the the best apartment movers in Philadelphia PA, is our cleaning services. No matter how thoroughly or how often you clean your home, when it is emptied of all furnishings and belongings, there is bound to be dust and some debris. Suburban Solutions can take care of that for you. We can also pre-clean your new home. Give us a call to find out more.

 

We Can Haul Away Your Unwanted Items

If you are downsizing, cleaning out, or simply want a fresh start, Suburban Solutions can haul away your unwanted items. This is another way we try to be the best apartment movers in Philadelphia PA. If your unwanted items will benefit a not-for-profit thrift store, we can take them there. If they can be recycled, we’ll haul them to the recycling center. If they need to be delivered to the junkyard, we can do that too. In this way, you can take those tasks off your to-do list which is probably already maximized.

 

We Can Move You Across Town or Across the Country

Suburban Solutions has partnered with long haul movers to enable a smooth transition between your current apartment and your new home out of state. In our quest to be the best apartment movers in Philadelphia PA, we have chosen only reputable, dependable long distance companies to partner with us.

 

Call us at Suburban Solutions to see for yourself how we try hard to be the best apartment movers in Philadelphia PA.

It’s common for Apartment Buildings in Philadelphia to require a Certificate of Insurance (COI). If you are moving in or out of an apartment building, high rise, or a property with building managers, there’s a good chance that the managers of the property require a certificate of insurance for any moving company that works on the premises. Simply ask your building’s management if this is a document they require from moving companies.

This is a document that the moving company’s insurance company supplies. The COI verifies that the moving company is insured and specifies conditions that the insurance will be used. The building management wants this document because they know that it is the nature of moving that sometimes property damage occurs. Therefore, if the moving company does damage the building, the management already has documentation to know that the moving company is insured and can pay for the damages if necessary.

All you have to do is ask! Our sales managers will request you provide a few pieces of information from your building management which we’ll pass along to our insurance provider. Once we have that information then our insurance company will produce the Certificate of Insurance and email or fax it directly to your building’s management.

If you are moving in or out of an apartment building you should always ask your building management whether a moving company certificate of insurance is required. At Suburban Solutions we want to know whether a COI is needed when you confirm your move. We want to be sure that the COI gets in the right hands as soon as possible so that there are no hiccups on move day.

 

If Suburban Solutions is not informed that a COI is necessary, the consequences can be costly. The building management may not let our moving crew start the job without the necessary COI. Our crews then have to wait around for the building, our office, and insurance company to sort out the certificate of insurance. This not only delays your move, but all this wasted time is included in the crew’s chargeable hours, which are charged to you.

For more information on our services, please see the links below

cross country moving company King of Prussia, PA

LOCAL MOVE

Whether you’re moving down the street or across town, we can get you and your belongings the quality local service you deserve.

Suburban Solutions's truck for long distance moving

LONG DISTANCE MOVE

North, South, East & West, our long distance service covers the lower 48 states. Let our personalized customer service and exceptional network of professionals take you there.

The Sub-Solv Express team prepared for city to city moving

SUBSOLVE EXPRESS

We recognize there’s a big difference between moving a five-bedroom house and a 12’×12′ studio apartment. That’s why, for you urban dwellers, we developed our swiftest and most efficient city-to-city moving option: The Sub-Solv Express.

Suburban Solutions' van fully prepared for commercial moving

COMMERCIAL MOVING

Office moves can’t be done during normal business hours or your bottom line suffers. Proper care of equipment and items isn’t just for cosmetic purposes. You need it done the right way and with special care.

Junk Removal

We know that not everyone needs a mover to get their belongings from one home to another.  Sometimes our customers just need to downsize, get rid of clutter in the basement, stage their home for sale or just toss out that old couch or mattress!