Customer Agreement of Terms and Conditions

Effective Date: 2025

Introduction & Purpose

This Customer Agreement of Terms and Conditions (“Agreement”) is entered into between SSMT PHL LLC, a Pennsylvania limited liability company doing business as Suburban Solutions Moving (“Company,” “we,” “us,” or “our”), and the undersigned customer (“Customer” or “Client”).

This Agreement governs all services provided by the Company, including receiving and acceptance of freight shipments, warehousing and storage, pre-delivery inspection, white-glove delivery, room placement, assembly, and debris removal. By executing this Agreement or using our services, Customer acknowledges having read, understood, and agreed to all terms set forth herein.

This Agreement is written to be fair to both parties. It protects the Company’s legitimate business interests while ensuring Customers receive transparent, professional service. Nothing herein limits the Company’s liability for its own gross negligence or willful misconduct.

Table of Contents

• Section 1 — Definitions
• Section 2 — Receiving & Acceptance of Goods
• Section 3 — Inspection
• Section 4 — Storage
• Section 5 — Scheduling & Delivery Logistics
• Section 6 — White-Glove Delivery & Installation
• Section 7 — Assembly & Special Services
• Section 8 — Pricing, Fees & Payment
• Section 9 — Valuation Coverage
• Section 10 — Claims & Damages
• Section 11 — Cancellations & Rescheduling
• Section 12 — Limitation of Liability
• Section 13 — Customer Representations & Warranties
• Section 14 — Customer Obligations
• Section 15 — Unclaimed & Abandoned Goods
• Section 16 — General Legal Provisions
• Section 17 — Signature Page
• Section 18 — Contacts & Procedures

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1. Definitions

As used in this Agreement, the following terms have the meanings set forth below:

• “Company” means SSMT PHL LLC dba Suburban Solutions Moving, its employees, agents, and authorized representatives.
• “Customer” or “Client” means the individual, business, interior designer, furniture dealer, vendor, or other person who executes this Agreement and/or uses the Company’s services.
• “Goods” or “Items” means all furniture, furnishings, decor, appliances, accessories, fixtures, artwork, and other personal property accepted by the Company on behalf of the Customer.
• “Sidemark” means the project name, client name, or job identifier assigned by the Customer to associate specific Goods with a particular project or end client.
• “Receiving” means the act of accepting a shipment of Goods at the Company’s warehouse on behalf of the Customer.
• “Inspection” means the Company’s examination of Goods following receipt to document condition, verify quantities, and identify visible damage.
• “inspection notification” means the written report issued after inspection, assigned a unique Job Number used for all subsequent communications, delivery requests, and valuation requests.
• “Storage” means warehousing of Goods at the Company’s facility between receipt and delivery.
• “White-Glove Delivery” means the Company’s premium delivery service including professional handling, interior placement, assembly where applicable, and debris removal.
• “Valuation Coverage” means the optional declared-value protection program offered by the Company. It is not insurance and is subject to separate written request and payment.
• “Bill of Lading (BOL)” means the freight carrier’s shipping document accompanying a shipment.
• “Freight Claim” means a claim against a freight carrier for loss or damage occurring during transit, prior to the Company’s receipt of Goods.

2. Receiving & Acceptance of Goods

2.1 General Receiving

The Company accepts freight shipments at its warehouse located at 241 East Elm Street, Conshohocken, PA 19428, during published receiving hours. All inbound shipments must be addressed per the format specified in Section 17. The Company accepts no responsibility for shipments not properly addressed or sidemarked.

2.2 Bill of Lading — Signed Subject to Inspection

All Bills of Lading will be signed by a Company representative with the notation “STI” (Subject to Inspection), preserving the Customer’s right to file a freight claim if concealed damage is discovered during subsequent inspection. The Company reserves the right to refuse any shipment where outer packaging shows evidence of significant impact, crushing, puncture, or moisture damage. Refused shipments will be reported to Customer promptly.

2.3 Sidemarking Requirement

All shipments must be clearly sidemarked with the Customer’s business name and/or project or client name. Items arriving without a clear Sidemark will be treated as unidentified Goods. The Company will make reasonable efforts to identify the owner but is not responsible for delays, additional fees, or other consequences resulting from improperly sidemarked shipments.

2.4 Receiving Documentation & Photography

Upon receipt the Company will: photograph all packaging; log items into the inventory system under the Customer’s Sidemark; verify quantities against shipping documentation; and tag items for organized storage. Receiving photographs document packaging condition at arrival and do not substitute for the formal inspection in Section 3.

2.5 No COD Shipments

The Company will not accept collect-on-delivery (COD) shipments from any manufacturer, vendor, or carrier. Such shipments will be refused without exception.

2.6 Receiving Hours & Appointments

All inbound freight must be scheduled in advance. Drivers arriving without an appointment may face extended wait times or be refused. Receiving hours: Monday through Friday, 8:00 AM to 2:00 PM. Contact: receiving@suburbansolutions.com | 610-831-4583. After hours deliveries of small parcels may be available in a shipping lockbox (ex UPS, Amazon, Fed Ex)

3. Inspection

3.1 Inspection Timeline

The Company will inspect all Goods within three (3) to five (5) business days of receipt, and will use reasonable efforts to complete inspections sooner for time-sensitive projects.

3.2 Scope of Inspection

Inspection consists of visual examination for observable physical damage, defects, or quantity discrepancies. During inspection the Company will: unpack and photograph each item; document any visible damage; verify items against the order to the extent possible; and re-wrap items for storage.

3.3 Limitations of Inspection

The Company’s inspection does not cover: defects concealed by unopened manufacturer packaging; pre-existing conditions not visible upon reasonable examination; mechanical or functional testing of appliances or electronics; internal components within sealed sub-packaging; fabric and finish conditions on items remaining in manufacturer wrap; manufacturer defects; or damage resulting from improper packaging by the Customer, shipper, or manufacturer.

3.4 Upholstered & Wrapped Goods

Upholstered pieces and carpets will not be unwrapped unless specifically requested by the Customer prior to receipt, or unless the manufacturer packaging has been visibly breached. Where the Company does not unwrap an item, the Company will not assume liability for the condition of the underlying fabric or finish.

3.5 Inspection Notification

Following inspection the Company will notify the Customer of any damage or discrepancies discovered, including photographs where applicable. If damage appears to have occurred in transit prior to the Company’s receipt, the Customer should initiate a freight claim with the carrier promptly. The Company will assist with supporting documentation but cannot file the claim on the Customer’s behalf.

4. Storage

4.1 Complimentary Storage Period

The Company provides thirty (30) calendar days of complimentary storage beginning on the date each item is received. This period allows designers and vendors to consolidate multi-vendor orders before scheduling a single delivery. Storage fees apply beginning on day thirty-one (31).

4.2 Storage Fees

Following the complimentary period, storage fees accrue on a per-item, per-day basis per the Company’s current Price List (provided as a separate document and incorporated by reference). Fees are invoiced monthly and due upon receipt. Unpaid storage fees constitute a lien on the Goods per Section 8.6.

4.3 Storage Conditions, Organization & Client Portal

Items are organized by Customer and Sidemark, tracked in the Company’s inventory management system, and photographed in their storage location. Customers have access to the Company’s Client Portal to view inventory by project, review receiving and inspection photographs, and track items at every stage from arrival through delivery.

4.4 Limitations of Storage Liability

The Company is not responsible for: natural deterioration including cracking, splitting, peeling, or warping; acts of God; fire, flood, or natural disaster; rust, mold, temperature or humidity fluctuation, insects, or vermin unless directly caused by the Company’s failure to maintain reasonable conditions; or pre-existing conditions not disclosed at receipt.

4.5 Scheduling Responsibility

The Company is not responsible for initiating outreach to schedule deliveries. The Customer is responsible for monitoring inventory and contacting the Company when ready. The Company is not responsible for additional storage charges or redelivery fees from the Customer’s failure to schedule timely.

5. Scheduling & Delivery Logistics

5.1 Scheduling Deliveries

All deliveries must be scheduled through the Company’s office. The Company targets delivery within ten (10) business days of request. To ensure a successful install the Customer must:

• Contact the office to confirm availability and schedule the install.
• Confirm all items are present in inventory and listed on the Delivery Request Form.
• Ensure any in-transit items are confirmed received and added to the manifest at least two (2) business days prior to the scheduled date.

The Company is not responsible for items not present on the delivery date. Missing items will not delay the delivery and will be scheduled for a subsequent delivery at the Customer’s expense.

5.2 Minimum Lead Time

All items must be physically in the Company’s possession at least two (2) business days prior to scheduled delivery. The Company does not accommodate next-day turnaround requests.

5.3 Delivery Windows

The Company schedules deliveries in four-hour time blocks. Drivers will contact the recipient approximately thirty (30) minutes prior to arrival. The Company does not guarantee specific arrival times and is not liable for delays beyond its reasonable control.

5.4 Customer Representative Required at Delivery

An authorized representative of the Customer must be present on-site for all white-glove installs. The Company’s team will only address issues and take direction from the Customer’s authorized representative. The representative must inspect all Goods during delivery and note any damage on the delivery record before the team departs. The Company will not accept damage claims for conditions not noted at delivery.

5.5 After-Hours & Weekend Deliveries

Deliveries outside normal business hours (before 8:00 AM or after 5:00 PM) or on weekends may be subject to an overtime surcharge of 1.5x the normal rate, at the Company’s discretion.

5.6 Service Area & Distance Charges

The Company’s primary service area is Delaware County, Chester County, and Montgomery County, Pennsylvania. A small surcharge applies for deliveries to Philadelphia, Bucks County, South Jersey, and the state of Delaware. Jersey Shore beaches, the Pocono Mountains, and New York metro area deliveries are available and priced with higher minimums. Contact the office for a specific quote on extended destinations.

5.7 Fuel Surcharge

A fuel surcharge applies to all deliveries and is adjusted periodically to reflect current fuel costs.

5.8 Standard Delivery Schedule by Area

• Monday: Montgomery County & Bucks County
• Tuesday: Main Line & Philadelphia County
• Wednesday: South Jersey (Burlington, Camden, Gloucester, Atlantic, Cape May Counties) & Philadelphia
• Thursday: Chester County, Delaware County & New Castle County (DE)
• Friday: Main Line & Philadelphia County

Pocono Mountains, Jersey Shore, Delaware beaches, and New York metro deliveries available by special arrangement. Contact the office for scheduling and pricing.

6. White-Glove Delivery & Installation

6.1 Standard White-Glove Service Includes

• Professional blanket-wrap handling of all Goods during transport and movement through the property.
• Protection of floors, walls, doorframes, and stairways at the delivery location.
• Inside delivery to designated rooms as directed by the Customer’s representative.
• Placement of items in the specific room and position designated by Customer.
• Removal and disposal of all packing materials, boxes, crates, and debris.

6.2 Site Requirements

The Customer is responsible for ensuring the delivery site is accessible and ready at the scheduled time, including clear pathways, adequate elevator access, and floor protection. All quotes are based on ground-floor delivery unless otherwise specified in writing. Steps, stairs, narrow hallways, or access constraints not disclosed at quoting may result in revised pricing.

6.3 Services the Company Will Not Perform

• Electrical wiring, hardwiring, or any work requiring a licensed electrician.
• Plumbing connections of any kind.
• Hanging, mounting, or affixing mirrors, artwork, shelving, or any item requiring wall or ceiling attachment.
• Assembly of cribs, bassinets, or infant/baby furniture.
• Any task the Company, in its reasonable judgment, lacks the resources or safe capacity to perform.

6.4 Condition Documentation at Delivery

All Goods will be brought to a ready-for-inspection state before the Customer representative’s walk-through. Any damage must be noted on the delivery record before the team departs. The Company cannot process claims for conditions not identified and documented at delivery.

7. Assembly & Special Services

7.1 Assembly

Assembly is included where noted in the Company’s Price List. Items requiring assembly beyond standard scope, or pre-delivery in-warehouse assembly, are billed at published rates in thirty (30)-minute increments. Customers should inform the Company of all assembly requirements at the time of scheduling.

7.2 Rug Installation

Rug delivery includes placement and spreading in designated areas. Rug installation is charged per rug per the Price List.

7.3 Oversized & Heavy Items

Items requiring more than a standard two-person crew are subject to additional four-man crew charges per the Price List. The Company reserves the right to assess and classify items accordingly.

7.4 In-House Moves & Additional Staging

Any work requested beyond the scheduled delivery scope is subject to additional hourly charges and requires Customer authorization before commencement.

8. Pricing, Fees & Payment

8.1 Price List

All services are priced per the Company’s current Price List, provided as a separate document and incorporated by reference. Prices are subject to change with advance notice.

8.2 Minimum Charges

Minimum receiving/inspection and delivery charges are set forth in the current Price List.

8.3 Payment Terms

• Invoiced following delivery; payment due within fifteen (15) days.
• Late fee of 3% per month on outstanding balances after fifteen (15) days.
• After thirty (30) days of nonpayment the Company may charge the credit card on file without further notice.

8.4 Accepted Payment Methods

Cash, check, ACH electronic transfer, or credit card (Visa, Mastercard, American Express). A 2.9% convenience fee applies to all credit card payments. Returned check bank charges are the sole responsibility of the Customer.

8.5 Credit Card on File

All Customers are required to maintain a valid credit card on file with the Company at all times as a condition of maintaining an active account.

8.6 Lien on Goods

The Company retains a possessory lien on all Goods in its possession as security for all unpaid charges. The Company will not release any Goods until all outstanding balances are paid in full. Goods subject to an unpaid lien may, at the Company’s discretion and in accordance with applicable Pennsylvania law, be sold at public auction in satisfaction of amounts owed, including all associated costs and legal fees.

8.7 Collection Costs

In the event the Company initiates collection efforts, the Customer shall be responsible for all reasonable collection costs including attorney’s fees and court costs.

9. Valuation Coverage

9.1 Standard Liability

Unless the Customer has separately purchased Full-Value Declared Coverage, the Company’s total liability for loss or damage to any single item of Goods is limited to Five Hundred Dollars ($500.00) per item, regardless of the cause of loss, including negligence. This limitation applies whether the claim sounds in contract, tort, or any other theory. Customers are strongly encouraged to obtain their own insurance or purchase Full-Value Declared Coverage.

9.2 Customer’s Insurance Responsibility

It is the Customer’s sole responsibility to insure all Goods against risks not covered by the Company’s valuation program.

9.3 Full-Value Declared Coverage

Optional Full-Value Declared Coverage is available at $10.00 per $1,000.00 of declared purchase price for a six (6) month project period. To obtain coverage the Customer must: submit a completed Valuation Coverage Request Form at the time items are received into storage (for storage coverage) or at the time of the Delivery Request (for delivery-only coverage); provide line-item purchase prices for all items; and pay the coverage fee before services commence. Coverage is not retroactive.

9.4 Coverage Period & Renewal

Coverage applies for six (6) months from project commencement. The Customer is responsible for contacting the Company to renew before the period expires.

9.5 Exclusions

Even where Full-Value Declared Coverage is in effect, the following are excluded: jewelry, fine art, cash, negotiable instruments; televisions and electronics; items not packed and unpacked by the Company; pre-existing conditions or manufacturer defects; matching set liability beyond the single damaged piece; and damage or loss beyond the Company’s control.

10. Claims & Damages

10.1 Written Notice Requirement

As a condition precedent to any claim, the Customer must provide written notice within two (2) business days of delivery. Failure to provide timely written notice within this period constitutes an absolute waiver of the claim. Company reserves the right to inspect alleged damage prior to any repair or disposal. Written notice must include: Customer name; description of affected items; date of delivery; description of damage; photographs; and estimated or documented value.

10.2 Damage Noted at Delivery

Any damage discovered at delivery must be noted on the delivery record before the delivery team departs. Items not noted as damaged will be presumed received in good condition. The Company will not accept post-delivery claims for damage discoverable at delivery.

10.3 Company’s Right to Repair First

Where the Company is responsible for damage, the Company reserves the right to repair the item to manufacturer standards as its first remedy. The Company is not required to replace an item that can be repaired to manufacturer standards. If repair is impossible, the Company will provide replacement or compensation per the applicable valuation program.

10.4 Statute of Limitations

No suit or legal action may be commenced against the Company more than twelve (12) months after the date the claim accrued, in addition to the written notice requirement above.

10.5 Freight Claims

Damage occurring during transit is the responsibility of the freight carrier. The Company will assist with photographs and condition documentation to support a freight claim, but the Customer is solely responsible for filing and pursuing such claims.

10.6 No Consequential Damages

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES PROVIDED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Cancellations & Rescheduling

11.1 Cancellation Fee Schedule

• More than 72 hours prior to delivery: No cancellation fee.
• Within 72 hours, before items prepared: Minimum $50.00, subject to increase based on order size and destination.
• After items prepared, before truck loaded: 50% of full delivery cost.
• After truck loaded: 80% of full delivery cost.

11.2 Factors Considered

In determining cancellation charges the Company will consider: timing relative to preparation and loading; quantity of items; delivery destination; and other relevant operational factors. Extended destinations carry greater lost-opportunity costs.

11.3 Rescheduling

Rescheduling requests must be made as early as possible. Requests within 72 hours of the scheduled delivery where preparation has commenced may be treated as cancellations for fee purposes.

12. Limitation of Liability

12.1 General Limitation

To the maximum extent permitted by applicable law, the Company’s total liability to Customer for any and all claims shall not exceed the lesser of: (a) Five Hundred Dollars ($500.00) per item; (b) the actual charges paid for the specific service giving rise to the claim; or (c) the applicable valuation coverage limit per Section 9, if Full-Value Declared Coverage has been separately purchased.

12.2 Mis-Shipment

If the Company negligently mis-ships Goods, the Company’s sole obligation shall be to pay reasonable transportation costs to return the Goods to the correct destination. The Company’s liability for mis-shipment shall not exceed the limits stated in Section 9.1.

12.3 Exceptions

Nothing in this Agreement limits liability for gross negligence or willful misconduct by the Company, or liability that cannot be excluded under applicable law.

12.3 (b) Unsafe or Hazardous Site Conditions

The Company shall not be liable for any loss, damage, or injury arising from unsafe, hazardous, or inaccessible conditions at pickup or delivery locations, including but not limited to: slippery, uneven, unstable, or obstructed surfaces; snow, ice, moss, mud, or moisture; steep driveways or stairs; inadequate lighting; structural weakness; unrestrained animals; or any other condition posing risk to persons or property. The Company reserves the right to refuse, suspend, or modify Services if conditions are deemed unsafe in the Company’s sole discretion, without liability to Customer.

12.4 Indemnification

Customer agrees to indemnify, defend, and hold harmless the Company, its members, managers, employees, agents, and contractors from all claims, losses, liabilities, costs, and expenses (including attorney’s fees) arising from: (a) competing claims of ownership to Goods deposited by Customer; (b) Customer’s breach of this Agreement; or (c) Customer’s failure to timely pay amounts owed.

13. Customer Representations & Warranties

By tendering Goods to the Company or utilizing any of the Company’s services, Customer represents and warrants that:

• Customer has lawful ownership or rightful possession of the Goods and full authority to store and transport them.
• The Goods are properly packaged and prepared for storage and transport. The Company shall not be liable for damage resulting from inadequate or improper packaging by the Customer, manufacturer, or shipper.
• The Goods do not contain hazardous, flammable, explosive, illegal, or otherwise regulated materials unless disclosed in writing and expressly accepted by the Company prior to receipt.
• All information provided to the Company regarding the Goods, delivery addresses, and project details is accurate and complete.

Customer agrees to indemnify and hold the Company harmless from any loss, claim, penalty, fine, or expense arising from any breach of the foregoing representations and warranties.

14. Customer Obligations

Customer agrees to:

• Ensure all information provided — sidemarks, delivery addresses, item descriptions, contact details — is accurate and complete.
• Ensure the delivery site is ready to receive all Goods on the scheduled delivery date.
• Provide RMA forms, carrier information, and return addresses for any factory returns within thirty (30) days of the return request.
• Comply with all scheduling, sidemarking, and inspection procedures set forth in this Agreement.
• Maintain a valid credit card on file at all times.

15. Unclaimed & Abandoned Goods

15.1 Unidentified Goods

Goods arriving without a clear Sidemark that remain unidentified for more than six (6) months from receipt will be deemed abandoned and may be donated, sold, or disposed of at the Company’s discretion after reasonable attempts to identify the owner.

15.2 Unclaimed Damaged Items

Damaged items that have been documented and replaced and remain in the Company’s possession must be coordinated for manufacturer return within six (6) months of receipt. Items unclaimed after six (6) months will be discarded.

15.3 Refusal of Delivery

If a recipient refuses a scheduled delivery, the Company retains a lien on all items, and all costs of return to storage, redelivery, and additional storage shall be borne by the Customer.

15.4 Continued Storage Accrual

Storage fees continue to accrue on all Goods regardless of whether the Customer is actively scheduling. The obligation to pay is not contingent on receipt of notice from the Company.

16. General Legal Provisions

16.1 Governing Law & Venue

This Agreement is governed by the laws of the Commonwealth of Pennsylvania. The parties consent to exclusive jurisdiction and venue in the courts of competent jurisdiction in the Commonwealth of Pennsylvania for all disputes arising hereunder.

16.2 Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior written and oral agreements. In any conflict between this Agreement and a delivery order, bill of lading, or other document, this Agreement controls unless otherwise expressly agreed in writing by an authorized Company officer.

16.3 Amendment

This Agreement may only be amended by a written instrument signed by an authorized Company representative. No oral modification is effective.

16.4 Severability

If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions continue in full force.

16.5 No Waiver

No waiver of any breach constitutes a waiver of any subsequent breach. All waivers must be in writing to be effective.

16.6 Assignment

Customer may not assign this Agreement without the Company’s prior written consent. The Company may freely assign in connection with a merger, acquisition, or sale of substantially all assets.

16.7 Force Majeure

The Company is not liable for delays or failures resulting from causes beyond its reasonable control, including acts of God, natural disasters, fire, flood, pandemic, labor disputes, governmental actions, or transportation disruptions.

17. Signature Page & Customer Authorization

BY SIGNING BELOW, CUSTOMER ACKNOWLEDGES THAT:

• Customer has read this Agreement in its entirety and understands all terms and conditions.
• This Agreement governs all services provided by the Company to Customer.
• The Company’s liability is limited as set forth in Section 9 unless Full-Value Declared Coverage is separately purchased.
• Customer is responsible for maintaining its own insurance coverage for all Goods.
• Customer is duly authorized to execute this Agreement on behalf of the business entity identified below.

18. Contacts & Procedures

18.1 Key Contacts

Department	Contact
Warehouse / Receiving	receiving@suburbansolutions.com | 610-831-4583
Office / Scheduling	receiving@suburbansolutions.com | 610-831-4583
Billing / Bookkeeping	receiving@suburbansolutions.com | 610-831-4583

18.2 Warehouse / Inbound Shipping Address

18.3 Mailing / Business Address

SSMT PHL LLC dba Suburban Solutions Moving
2109 Bellemead Ave, Havertown, PA 19083
Phone: 610-831-4583 | Website: www.suburbansolutions.com

18.4 Procedures Overview

• Client Portal: View inventory, photos, and track items arrival through delivery.
• Delivery Request: Submit via email with all items and account name.
• Valuation Coverage: Submit request with line-item prices before services commence.

Thank you for choosing Suburban Solutions Moving.
We are proud to be your long-term logistics and white-glove installation partner.