The following terms and conditions apply to the purchase of supplies and/or services (“Services”). Upon acceptance of the Order for Service (“Estimate”) prepared by Suburban Solutions Moving & Transport, LLC (“Suburban Solutions”), purchaser (“Client”) agrees to adhere to all the provisions listed below.

General Terms

Terms of Estimate

The estimate that you receive for a local / hourly move is a non-binding, general idea of how long the move will take based on the factors of the move under normal conditions. Any time over the estimate will be charged accordingly. We do our best to estimate the time frame based on the information provided. The actual move may take longer than the estimated time based on factors not disclosed, an insufficient inventory list, greater walking distance, traffic, and other unforeseen factors. We ask that clients are packed and ready to go unless the estimate includes packing services.

For Long Distance or Flat Rate quotes, pricing is an all inclusive guaranteed Flat Fees as described in the order of service. There are zero hidden fees associated with our services*. Please note that should there be changes to inventory, load / unload conditions, # of pick ups or drop offs, that your quote is subject to change. If everything is as described, there will be no changes to your price. *If you have elected additional services that charge by the hour, additional fees will apply.

Estimates and Billing:

  • Although Suburban Solutions always tries to meet the scheduled start time, it is impossible to predict all of the possible variables, such as traffic and the duration of the previous move. Therefore, Suburban Solutions cannot discount late arrivals.
  • Local moves are billed by the hour consisting of the hourly rate, travel/truck fee, and the anticipated time range of the move. The clock starts when we arrive on site and ends when you are satisfied with the placement of your belongings in your new residence. Long distance and piece moves are billed at a flat rate. This is not an exhaustive list of fees. Additional fees may also apply.
  • An hourly estimate is a non-binding, general idea of how long a move will take under normal conditions. The actual move may take more time than estimated due to an insufficient inventory list, greater number of boxes, size and difficulty of moving certain items, greater distance, traffic, weather, undisclosed details, access to elevators/loading docks, and other unforeseen factors.
  • All downtime is billable (waiting for elevator setup, property key holder is late, etc.)
  • A flat fee/rate is a binding Estimate and will not change so as long as your inventory and access details are accurate.
  • In the event of loss or damage, all items are covered under released valuation (rate varies by state), unless Client opts for full valuation in writing prior to the start of the move at an additional cost.

Scheduling:

  • Afternoon and evening moves do not have fixed start times. They will vary depending on when previous moves are finished.
  • We kindly request that the Client is available two hours prior to and after the scheduled move time.

Furniture and Packing Care:

  • Suburban Solutions will not be held responsible for damages to items the Client chooses to not have padded and/or shrink wrapped.
  • Suburban Solutions will not be held responsible for damages to items or property when the Client chooses to have force applied to items during course of move.
  • Suburban Solutions does it’s best to point out previous furniture damage, and can not be held responsible for any item that is damaged prior to moving.
  • Due to a lack of structural integrity, Suburban Solutions is not liable for damage that occurs to any furniture made of pressed wood or particleboard.
  • Suburban Solutions will not be held responsible for damages to items within boxes not packed by Suburban Solutions unless physical damage is done to the box during the move.
  • Suburban Solutions will not be held responsible for large (8 sq. ft. or greater) fragile items that are required to be created in order to move the item safely (ie: works of art/statues, slabs of marble/granite, panes of glass/mirrors, etc.). If Client should choose to have Suburban Solutions move such item it will be at Client’s risk.
  • Client must notify Suburban Solutions of any items of extraordinary value ($100 per pound or greater) that will be handled by Suburban Solutions. These items must be packed by Suburban Solutions or by the Client in the presence of the Suburban Solutions Crew Leader. These items must be explicitly listed on the Bill of Lading and acknowledged by Suburban Solutions and Client via signatures.
  • All fragile items must be packed and labeled appropriately. Suburban Solutions reserves the right to pack any items not already packed and will charge the Client for time and materials. Suburban Solutions is not responsible for any items the client chooses not to have boxed.

Other:

  • Suburban Solutions is unable to remove any permanently affixed item such as carpeting, plumbing or electrical fixtures, etc.
  • Suburban Solutions will not dismantle or reassemble cribs.
  • Suburban Solutions will not disconnect or reconnect any water or gas lines.
  • Suburban Solutions will not mount flat screen TV’s or wall coverings.
  • Suburban Solutions will not transport clients, live animals, hazardous (including, but not limited to chemicals, paint, fuel, firearms and ammunition) or perishable items.
  • Suburban Solutions promotional offers and discounts cannot be combined.
  • Suburban Solutions reserves the right to refuse to move any item that is not specifically mentioned in Client’s inventory.

Preparedness:

  • It is the Client’s responsibility to be packed and ready to go on moving day, unless they are using our packing services. Extra charges/time may apply if the Client is not packed or is still packing.
  • Scheduling elevator times is the Client’s responsibility prior to the day of the move.
  • Any changes to the Client’s move (additional items or boxes, location changes, etc.) should be brought to Suburban Solutions attention as early as possible. Failure to do so may result in the move taking longer than the estimated time frame.
  • Client must notify Suburban Solutions if a Certificate of Insurance (COI) is required by the buildings they are moving out of and into as soon as possible, but at least 72 hours in advance of move.

Furniture and Packing Care:

  • Suburban Solutions will not be held responsible for damages to items the Client chooses to not have padded and/or shrink wrapped.
  • Suburban Solutions will not be held responsible for damages to items or property when the Client chooses to have force applied to items during course of move.
  • Suburban Solutions does it’s best to point out previous furniture damage, and can not be held responsible for any item that is damaged prior to moving.
  • Due to a lack of structural integrity, Suburban Solutions is not liable for damage that occurs to any furniture made of pressed wood or particleboard.
  • Suburban Solutions will not be held responsible for damages to items within boxes not packed by Suburban Solutions unless physical damage is done to the box during the move.
  • Suburban Solutions will not be held responsible for large (8 sq. ft. or greater) fragile items that are required to be created in order to move the item safely (ie: works of art/statues, slabs of marble/granite, panes of glass/mirrors, etc.). If Client should choose to have Suburban Solutions move such item it will be at Client’s risk.
  • Client must notify Suburban Solutions of any items of extraordinary value ($100 per pound or greater) that will be handled by Suburban Solutions. These items must be packed by Suburban Solutions or by the Client in the presence of the Suburban Solutions Crew Leader. These items must be explicitly listed on the Bill of Lading and acknowledged by Suburban Solutions and Client via signatures.
  • All fragile items must be packed and labeled appropriately. Suburban Solutions reserves the right to pack any items not already packed and will charge the Client for time and materials. Suburban Solutions is not responsible for any items the client chooses not to have boxed.

Cancellations:

  • Notice of cancellation must be given 72 hours prior to the day of the Client’s move via email or phone (voicemail cancellations not accepted). The CLIENT will be charged $150 for failure to provide notice.
  • Cancellations on the day of the Client’s move will result in the Client being charged $150 plus our travel charge plus one hour of labor.
  • Suburban Solutions at any time, with or without written notice, may interrupt all or any part of the work to be performed hereunder and may make reasonable changes within the general scope of the Services. Suburban Solutions shall not be liable for any costs incurred resulting from such changes or termination of Services.

Other:

  • Suburban Solutions is unable to remove any permanently affixed item such as carpeting, plumbing or electrical fixtures, etc.
  • Suburban Solutions will not reassemble cribs.
  • Suburban Solutions will not disconnect or reconnect any water or gas lines.
  • Suburban Solutions will not mount flat screen TV’s or wall coverings.
  • Suburban Solutions will not transport clients, live animals, hazardous (including, but not limited to chemicals, paint, fuel, firearms and ammunition) or perishable items.
  • Suburban Solutions promotional offers and discounts cannot be combined.
  • Suburban Solutions reserves the right to refuse to move any item that is not specifically mentioned in Client’s inventory.

Legal Terms

Invoicing and Payment:

As full consideration for the Services provided, Client will tender payment to Suburban Solutions (“Fee”). All charges shall be invoiced upon completion of Services less any deposit paid upon booking. If Client is not providing payment prior to or at time of performance of Services, Client agrees to make full payment upon completion of Services. Failure of Client to make payment for Services may result in collections proceedings, legal proceedings, and any other remedies afforded Suburban Solutions by law. Notice of any disputes regarding the Services or Fee should be provided in writing as soon as possible, but no later than seven (7) days following conclusion of the Services. Client agrees that failure to raise a timely dispute shall be deemed a waiver of their right to dispute the Fee and Client shall promptly owe the full Fee owed to Suburban Solutions as invoiced.

Warranty:

No warranties express or implied are made by Suburban Solutions.

Indemnification:

The Client hereby agrees to defend, hold harmless and indemnify Suburban Solutions from and against any and all liabilities, damages, losses and judgments, including attorney fees, and all other costs and expenses which may be incurred by reason of loss or damage to property or by reason of injury or death of any person directly resulting from or caused by the negligent acts or omissions of the Client and/or his/her agents, officers, employees, or any person acting on behalf of Client during the performance of Services. Notwithstanding the foregoing, if the act or omission of Suburban Solutions is a factor contributing to any claim for which Suburban Solutions seeks indemnity hereunder, the respective liabilities of the parties to one another regarding such claim shall be in proportion to the relative fault of the parties.

Limitation of Liability:

IN NO EVENT SHALL SUBURBAN SOLUTION’S LIABILITY FOR ANY CAUSE OF ACTION WHATSOEVER EXCEED THE COST OF THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM, WHETHER BASED IN CONTRACT, WARRANTY, INDEMNITY OR TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE. IN NO EVENT SHALL SUBURBAN SOLUTIONS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER SUCH INDIRECT DAMAGES, WHETHER ARISING OUT OF OR AS A RESULT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE.

Disputes:

For any dispute that may arise, Suburban Solutions and Client agree to seek an amicable resolution of such dispute through good faith negotiations. Any controversy or claim arising out of or relating to this contract, which can’t be resolved through good faith negotiations, shall be settled by arbitration administered by the American Arbitration Association.

Governing Law:

This agreement shall be governed by the laws of the State of New York, without regard to its choice of law principles. In the event any provision of this agreement is rendered unenforceable by law, this agreement shall be construed and enforced as if such provision had not been included herein and the validity and enforceability of the remaining provisions shall not be affected thereby.

Valuation

Your move is covered with $0.60/ lb released valuation for any damages. This means that, should anything happen to your television, the weight of the set times 0.60/lb is our obligated coverage (A damaged TV weighing 65lbs would net a reimbursement check for $39.00 – We’re very skilled movers, but in the event of damage we all know this will not help replace the TV – so please opt for additional coverage BEFORE HAND).

We would like to invite you to look into our additional Valuation should you elect for additional coverage to supplement your home owner’s or renter’s insurance. We can provide a detailed policy exclusive to your belongings based on the value you assign.

If you are interested in additional coverage please let us know right away. We offer coverage plans starting at $5,000 of coverage for as low as $205.00. We would be glad to explain our pricing further with you, just call or email us! Remember, additional coverage MUST be purchased prior to your move!

In order to GET A QUOTE for additional valuation coverage we will need to know the items you would like to have covered, their purchase date/cost OR current value, and if possible include a photo of each piece.

Payment

Our preferred methods are cash and personal check; however, we gladly accept all major credit cards. Please note that we have a surcharge on all Credit Card Transactions! All invoicing & payment is handled upon completion of the move. We do not accept personal checks over $2,500 but we can accept certified or bank checks!

Tips are not included in our estimate, however if you think the crew did a great job and you would like to recognize their hard work, tips are always appreciated.

Please keep in mind that your estimate is based on the following assumptions:

  • Ease of maneuverability of large furniture/couches in out and around both locations
  • Ease of access for truck parking proximal to doorways
  • Wrapping all furniture in blankets/shrink wrap
  • All personal effects boxed up and ready to go (the more loose items, the longer it will take to load and unload)
  • Three story homes take quite a bit longer as stairwells are typically tighter and getting furniture up and down can take much longer
  • Elevators, both freight and passenger, add time to both loads and unloads as we can only pack so much in the elevator
  • Drive time between load and unload assumes minimal traffic. Rush hour and/or accidents may slow us down quite a bit (as well as back roads w/ low clearance bridges!)

Please understand the following terms and conditions:

  • We cannot move: Propane or other pressurized tanks, fireworks and other explosives, firearms and ammunition, house paints, gas or oils, household cleaners (ex bleach), or any perishable foods.
  • Larger, awkward shaped fragile items such as lamps/lamp shades, larger pictures/mirrors should be boxed in specialty boxes made for those items. If you choose not to box these items properly, Suburban Solutions will do its best to protect the items with pads, however, we will not be held liable for damages without the proper packaging.
  • You must make arrangements with us to move fragile items prior to your move so that we can be sure to bring the proper supplies to move them. Fragile items include artwork, sculptures, glass, lamps, etc. Any additional supplies used to move fragile items will be charged accordingly.
  • Moving is a cooperative effort of both the customer and the movers. Thus, to ensure a quick and efficient move please make sure you are packed, organized and ready to go; that all furniture is empty and free of all items; that all fragile items are packed including artwork and lamps; that all boxes are taped; and that all furniture is disassembled prior to our arrival. *Additional time should be considered if you would like the movers to disassemble and/or reassemble any furniture.
  • Do not over-pack boxes. They should not weigh more than 50lbs each. Small boxes should only contain fragile items, books, etc. Medium boxes should only contain clothing, lamps, miscellaneous items, etc. Large boxes should not be heavy and only contain pillows, linens, etc.
  • Suburban Solutions does NOT insure pressed wood furniture (IKEA, Wal-Mart, Target, etc.,) or any other type of furniture kits built with a cam lock and nut system. This furniture does not move well once it is built. We will pad and shrink wrap the furniture to help protect it and help hold it together during transport, but it doesn’t always make it.
  • Suburban Solutions can not be held liable for owner packed boxes. Because the packing method used by the client is unknown, we can not warrant damages done to owner packed belongings unless the box was dropped by our movers. If you can hear rattling or glass clanging when carrying a box, that means additional paper or bubble wrap is needed!
  • Our schedule is based on the initial estimate we send over (or mutually agreed upon revisions). In the event you have additional items to move, a longer than expected walk or elevator issues, we will do everything we can to complete the job as originally estimated. We can not guarantee that we can extend the job past our originally estimated time frame unless our schedule allows. We can also not guarantee a return trip in the event the additional inventory items do not fit on the originally scheduled truck. We reserve the right to add additional movers to your move if deemed necessary by an unforeseen increase in inventory.
  • CONTENTS OF FURNITURE/CONTAINERS: We assume no liability for the contents of drawers, containers or other items of similar nature. All contents should be removed from items prior to the move.
  • ELECTRONICS: We assume no liability for the electrical and/or mechanical function of any and all electronics, whether or not our employees pack them. We recommend electronics to be serviced by a qualified service company.
  • MECHANICAL ITEMS: We assume no liability for the mechanical function of any and all mechanical devices including pianos, juke boxes, phonographs, etc., whether or not our employees pack them. We recommend mechanical items to be serviced by a qualified service company.
  • OVERSIZE ITEMS: We assume no liability for damage to oversize items that do not fit through doorways or hallways properly. We also assume no liability for damage to doorways and/or hallways that are damaged due to oversize items.
  • GYM EQUIPMENT: Suburban Solutions will not dismantle over sized gym equipment (treadmills, home gyms, elliptical). If you feel it will be necessary to breakdown such equipment to get it in and out of your house, this will need to be done ahead of time by the client. We can also arrange for a 3rd party company to come in and properly breakdown and/or reassemble your equipment. The typical charge per piece is roughly ~$140 per piece per location ($280 to breakdown and reassemble)
  • CLAIMS: All damage claims must be made in writing via email within ten days after delivery and accompanied by a paid receipt as proof of purchase. The damage claim must include pictures and a description of the alleged damage. We have the right to inspect and repair any alleged damage, and if we are not able to do so, we have the right to hire a service professional to make the repairs.
  • AGREEMENT: If you agree to these terms, this shall become a contract for services at the rates stated and will represent the entire agreement of the parties hereto. It shall apply to all additional services rendered by the company for the owner. Only an officer of the company, owner or partner has power to modify the terms and conditions of this contract, and then only in writing. We shall not be bound by any other promise or representation.
  • TERMS OF PAYMENT: Payment must be made in full per the payment method specified when the job is completed. Driver will collect payment at the final destination.
  • COLLECTION: If for any reason this matter is referred for collection, customer is responsible for all costs, including but not limited to agency fees, attorney fees or forty percent of the amount of our claim, and court costs.